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Home emergency cover

Round the clock help when you need it most

House with a green heart

Home emergency cover from LV=

When things go wrong at home, it’s reassuring to know that help is at hand. Our 24-hour home emergency cover will help keep things running smoothly. Our home emergency cover is exclusively available through our 5 Star rated home insurance, so why not get a home quote today?

Defaqto 2018 - 5 Star home insurance

Get your home insurance quote online

Or call our UK call centre on

0800 023 2638

Existing customer contact details

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

Calls will be recorded

What’s covered with home emergency cover from LV=?

We'll provide up to £500 cover for each home emergency - and you won’t need to pay any excess.

  1. Boiler breakdowns and plumbing emergencies such as burst water pipes
  2. Pest infestations like wasps or rats
  3. Lost or stolen house keys - we’ll get you back in and make your home secure
  4. Failure of electrical power or gas supply
  5. Unexpected roofing problems such as your tiles blowing off in a storm
  6. Home security such as broken or damaged windows and doors that are a security risk

Our home emergency cover is only available if you have our home buildings insurance. You can find out more about what's covered in your Document of Home Insurance.

Please note that our home emergency cover is only for unforeseen failures and problems, so we can't cover routine maintenance costs such as boiler servicing.

Is home emergency cover included in my home insurance?

Home emergency cover is one of our lovely optional extras that you can tailor your home insurance with for £50 or less a year.

If you already have building insurance with us, but didn't include Home Emergency when you took out your policy then it's not too late to add it. Call us to arrange adding home emergency cover to your home insurance policy at any time.

What do I do if I have Home Emergency cover and there’s an emergency?

Once notified of the incident and we've verified that your claim is covered, we'll arrange for an approved tradesperson to come out to your home and assist with the problem, making sure that the emergency gets sorted out as quickly as possible.

Choose the level of home insurance you need