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Home emergency cover

Round the clock help when you need it most

House with a green heart

Home emergency cover from LV=

When things go wrong at home, it’s reassuring to know that help is at hand. Our 24-hour home emergency cover will help keep things running smoothly. Our home emergency cover is exclusively available through our 5 Star rated home insurance, so why not get a home quote today?

Defaqto 2017 - 5 Star home insurance

Get your home insurance quote online

Or call our UK call centre on

0800 023 2638

Existing customer contact details

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

Calls may be recorded

Why choose LV= home insurance?

  1. 24 hour UK domestic emergency helpline
  2. £25,000 cover just in case you need somewhere else to stay
  3. Contents cover, choose how much you need up to £150,000
  4. 12 month guarantee on repairs carried out by our approved tradespeople
  5. 5 Star Rating from independent research company, Defaqto

Certain conditions apply, please check your Document of Home Insurance for full details.

All this, plus a range of lovely home insurance optional extras to enhance your home cover including extended accidental damage cover, personal belongings cover for when you’re away from home and legal expenses.

Get covered for up to £500 for each home emergency

Get a quote for LV= home insurance and add home emergency cover for £50 or less a year. Call 0800 023 2638 or get a home quote.

Already have LV= home insurance?

Did you know that you can add home emergency cover to your home insurance policy at any time?

More about home insurance optional extras

Watch our video guide to home emergency cover

Got any questions about home emergency cover?

What’s covered with home emergency cover from LV=?

We'll provide up to £500 cover for each home emergency - and you won’t need to pay any excess.

  1. Boiler breakdowns and plumbing emergencies such as burst water pipes
  2. Pest infestations like wasps or rats
  3. Lost or stolen house keys - we’ll get you back in and make your home secure
  4. Failure of electrical power or gas supply
  5. Unexpected roofing problems such as your tiles blowing off in a storm
  6. Home security such as broken or damaged windows and doors that are a security risk

You can find out more about what's covered in your Document of Home Insurance.

Our home emergency cover is only available if you have our home buildings insurance.

Please note that our home emergency cover is only for unforeseen failures and problems, so we can't cover routine maintenance costs such as boiler servicing.

Is home emergency cover included in my home insurance?

Home emergency cover is one of our lovely optional extras that you can tailor your home insurance with for £50 or less a year.

What do I do if there’s a home emergency?

We have a special LV= home emergency assistance helpline which can be used in emergencies. If something should happen, like a broken boiler or a blocked toilet or drain, our trained UK operators are on hand 24 hours a day, 365 days a year.

Our operators will arrange for an approved trades person to come out to your home and assist with the problem, making sure that the emergency gets sorted out as quickly as possible.

Buying LV= home insurance is quick and easy