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Home insurance - guides

What to do if your home's been burgled

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Follow this checklist if a thief has broken into your home

1. Call the police straightaway and give them as much information as you can. Make a note of the crime reference number you're given - you'll need this later. Sometimes the police will only provide you with a crime reference number by post, once you've reported a loss.

2. Try not to disturb anything in your home, as this may destroy valuable evidence. The police will advise you about this when you call. When the police arrive, they will often dust round the point of entry or exit for fingerprints, so try not to touch these areas.

3. Write down a list of what has been stolen.

4. As soon as you can, call us on 0800 032 2844 if you need to claim on your home insurance. We can give you useful information to help you deal with this unpleasant crime.


  • If thieves have forced their way in to your home, tell us, so we can arrange for temporary repairs to secure your property.
  • Tell us if you think there‚Äôs an immediate danger of any of your keys being used. We cover the cost of replacing locks to the home if your keys have been stolen (including alarms and safes).
  • We would normally ask you to provide us with proof of ownership (such as original purchase receipts) to support that you owned the stolen items. Save time by looking for these documents as soon as you can.
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Learn how to put off potential burglars with our list of hints and tips.

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