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Home insurance existing customers

Making a claim on your home insurance

If something's gone wrong at home, we're here to help

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Your claim considerations

Before you decide to claim on your home insurance, you might have some questions.

Is my item covered? What counts as wear and tear? Will I have to pay an excess?

Read our examples of what you may want to consider when making a claim.

If we don’t manage to answer your questions, please give us a call.

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What happens after I've made a claim?

Once you’ve called us to claim on your home insurance, you can relax. We can take care of everything.

  • There are no forms for you to complete. We make the process quick and hassle free.
  • You have a dedicated claim handler to support you through the process
  • We can organise all repairs or replacements

We routinely monitor and share data with other industry and fraud databases and if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.

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