We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content

Home insurance

Existing customers
Renew your policy, make a claim
or make changes to your policy

Help for home insurance customers

Renew your policy

You can renew your policy online or by calling us.

Make a claim

Useful information about making a new claim or finding out about an existing one.

Make changes

Change policy details like your name, address, optional extras or marketing preferences.

Change your policy

Emergency helpline

For things like domestic emergencies, identity fraud assistance and legal advice.

Get new documents

Use our online form to request replacement copies of your policy documents.

Contact us

Find out how to call, email or write to us.

As an existing home insurance customer we want to offer you a great deal on our other products.

Take a look at your exclusive discounts...

Need Help?

Sorry, our interactive FAQ service is unavailable at the moment. Please try again later.

Existing customer discounts

As an LV= home insurance policyholder you can get discount on a great range of other products, these discounts include:

5% off car insurance

5 Star rated cover from the UK’s Most Recommended Insurer

More about car insurance

10% off travel insurance

Enjoy your holiday knowing we've got you covered.

More about travel insurance

10% off pet insurance

Our pet insurance can pay for the medical care that your cat or dog may need in a crisis.

More about pet insurance

LV=, County Gates, Bournemouth, BH1 2NF, UK