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Video guide to LV= Home Emergency cover

Watch our video guide all about our home emergency cover and why you may need it

Image of a house with a green door

LV= Home Emergency cover

It can be stressful when things go wrong at home. LV=’s reassuring 24-hour emergency option offers £500 worth of cover for each emergency - with no excess to pay on claims.

LV= Home Emergency Cover includes:

  • Boiler breakdown (your boiler must be less than 15 years old and serviced in the last 3 years)
  • Pest infestations like wasps or rats
  • Plumbing emergencies like leaking pipes
  • Lost or stolen house keys - we'll help you get into your home and make it secure
  • The cost of repairs by approved tradespeople to make your home safe, prevent more damage and restore hot water and heating where possible

If you've taken out LV= Home Emergency cover and need assistance:

Once notified of the incident and we've verified that your claim is covered, we'll arrange for an approved tradesperson to come out to your home and assist with the problem, making sure that the emergency gets sorted out as quickly as possible.

LV= transcript for video guide to LV= Home Emergency cover

Hello, I'm Bonnie. When something goes wrong in your home, you want to know that there's someone available to help put things right, day and night.

Our Home Emergency cover is an optional extra you can include on your LV= buildings insurance policy. It gives you access to a 24-hour home emergency helpline if you need help in a hurry.

So, what are the benefits of having Home Emergency cover?

Imagine a water pipe bursts in the middle of the night. By calling the 24-hour helpline, a trusted tradesperson will be called out on your behalf to help fix the problem.

Or if you lose your house keys, we'll help you get back into your home and make it secure until it's convenient to get the locks changed.

We can also help tackle unwanted infestations of pests, like wasps or rats.

You can be reassured that you'll have up to £500 worth of cover for each home emergency and you won't have to pay any excess on the claims.

If you're considering insuring your home with LV=, or you've already bought our Defaqto 5-Star Rated buildings insurance, you can add Home Emergency cover to your policy at any time. Give us a call to discuss your needs or visit our website,, for more information about what Home Emergency will and won't cover.

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