Green Heart Experience No 1582:
We sent a hamper to our customer and their mum just in time for Mother's Day. We hope daughter and mum enjoyed some quality time together at what we hear is a very difficult time.
Because of the nature of our business we sometimes hear stories where our customers and members are going through a challenging or stressful time.
We empower our customer service teams to trigger support when they identify customers who are in real need.
We want our employees to feel that, by working for LV=, they are part of a business that makes a difference to thousands of lives each year and are the ones that know more than anyone the tough situations our customers can find themselves in. Where our people identify that a greater level of support is needed, or when members apply directly, we have an internal committee to help decide how we can best help.