Renewing your car insurance policy

Everything you need to know about renewing your car insurance

Renew online

Want to save time? Just renew online

If you don't have any changes to make, you can renew online in minutes

  • Quick and easy secure online process
  • All you need are your renewal documents and payment details to hand

Cancel your renewal

Want to cancel your car insurance renewal?

We'll miss you if you cancel, so we'd love for you to stay 

You can cancel your car insurance renewal online up to 4 working days before your cover is due to end. 
You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first stage of the process and you won’t need to pay anything to cancel your renewal.

Your renewal pack

We'll be in touch around three weeks before your renewal date

We'll send you a renewal pack, which will tell you all about:

  • The cover and price of your policy
  • Details of the car(s) insured
  • Who can drive the car(s)
  • Details of any optional extras you've chosen
  • Schedule with details of your and any named drivers' driving history

If any of these details have changed or are incorrect, it's important you call us so we can correct them and send you another renewal quote.

Review your cover level and excesses to make sure they still meet your needs.

If you don't renew your insurance or make other arrangements, you won't be insured. It's an offence to use a car without insurance.

Automatic renewal

If you've chosen to automatically renew...

We'll renew it using your credit or debit card, or by monthly or annual direct debit so you won't risk being uninsured.

If your policy is due to renew automatically, it will show on your renewal letter.

If you’d like to change how you pay or you don’t want us to automatically renew your policy, you can use our online services to do so. You can do this up to 4 working days before your cover is due to end (a working day is Monday to Friday, excluding bank holidays).

If you’re unable to make changes online, or if you need to make any other changes, you can still call us on: 0800 085 5663  

Monday to Friday 8 – 8, Saturday 9 – 5 and Sunday 10 – 4.

For Text Phone first dial 18001. Calls will be recorded.

Our awards and recognition

We're always in top gear when it comes to car cover

  • Given the prestigious Defaqto 5 Star Rating 
  • Which? Recommended Provider for car insurance