Now you can talk to us through Amazon Alexa
Available on Amazon Alexa-enabled devices, our Alexa Skill (the ability to talk to us) is here to answer questions about your LV= car, home, travel and breakdown insurance policies.
You can ask us whether you can drive abroad, how you can make a claim on your car, home, travel or breakdown policy, and even how to add your friend (Alexa, maybe?) as a named driver.
And in case you're wondering, we're still LV= but we've dropped the equals for this one – we don't want to confuse the bots, do we?
What questions can I ask ?
Start by saying "Open LV" or "Ask LV". You'll be asked which product you'd like to talk about, then we're good to go!
Here's what you can ask...
- Am I covered to drive in France?
- Can I insure an electric and non-electric car on one policy?
- How does a multi car policy work?
- My pipes have burst – am I covered on my home insurance?
- Are the contents of my garage covered?
- Does my travel insurance include Coronavirus cover?
- Are there age restrictions on my travel insurance?
Here's what you can't do (yet!)...
- Get a new quote
- Change or cancel your policy
- Make a payment
- Renew your policy
- Ask when your policy is due to end
- Access policy details (like your excess amount)
How do I get started?
Amazon Alexa
It's as easy as 1 - 2 - 3
- Visit the Amazon Skills Store and log into your account
- Download the LV= voice app
- Say "Alexa, open LV" or "Alexa, ask LV"
- When asked, tell Alexa which product you'd like to chat about
FAQs
What can it do?
You can ask the Alexa Skill any question about your LV= car, home, travel or breakdown insurance policy.
Can I ask questions about any of your other products?
At the moment, you can only ask questions about your LV= car, home, travel or breakdown insurance policy.
Rate and review our voice app...
We’d really appreciate it if you could provide us with a bit of feedback to help us improve the experience, and to let us know of any features you’d like to see in the future. You can do this by leaving a rating or review on Amazon.
On your mobile device for Amazon:
- Open the Alexa App and tap "Skills & Games"
- Go to "Your Skills
- Select "LV" and scroll down to "Write a review"
Or, on your computer, follow this link to the Amazon Skill directory