Legal & General Insurance FAQs

Here's what you need to know about LV='s purchase of Legal & General Insurance Limited

Legal & General Insurance Limited was bought by Liverpool Victoria General Insurance Group (LV= GI) in January 2020.

You might have some questions about what this means for you, and how it may impact your insurance. Our FAQs below should help you get the answers you're looking for.

Why are Legal & General no longer providing home insurance?

Legal & General Insurance Limited, now known as Fairmead Insurance Limited, was bought by LV= in January 2020. As a result, the Legal & General Group no longer provide home insurance policies. Your existing policy remains in place with Legal & General Insurance Limited (renamed Fairmead Insurance Limited), until you receive your LV= renewal.

Legal & General Group will continue to focus on the other areas of their business, such as Investments, Pensions and Life Cover.

Who is LV=?

Will my policy cover or limit change?

Does this affect other Legal & General Group services, such as Investments, Retirement, Life Cover or Mortgages?

How do I renew with LV=?

You will receive a renewal quote, one month before your policy is due to end.

When your renewal quote arrives, it will include all of the information on how to renew with LV=, which can be done either online or by calling the phone number on your LV= renewal documents.

Please check your renewal quote through, if you need to make any changes to your policy or to pay for your policy - simply get in touch using the phone number on your quote.

What happens if I want to make any changes to my current policy before my renewal date?

Do I need to set up a new direct debit, or contact my bank as part of the renewal?

Will the amount I pay change?

How will this affect me if I need to make a claim on my current policy, or if I have an existing open claim?

Who do I call with a query? And will LV=, know the details of my current policy?

What if I don’t want LV= to have access to my details?

We currently have access to your details so we can provide you with a renewal quote, as your policy is due to end soon. Remember, if your policy ends and you have not renewed with us or set up a new policy elsewhere, your home will not be insured. If you decide not to stay with us, simply get in touch and let us know. If you don’t renew your policy with LV=, we’ll still have access to records relating to your previous policy, as we’re under a legal obligation to do so.

How will my personal data be protected?

During this change, LV= and Legal & General Insurance Limited (renamed Fairmead Insurance Limited) have prioritised the security and management of your personal information. You can find more information on the LV= Data Protection and Our Privacy Notice here.

You can find more information on the Legal & General Insurance Limited (renamed Fairmead Insurance Limited) Privacy policy (legalandgeneral.com) here.