Flow existing customers
Need a hand with your Flow subscription?What would you like to do?
If you want to make changes to your Flow car or renters subscription like adding or removing a driver, adding your new laptop to your cover or simply just to change your details, you can do this 24/7 in your Flow account
If you’d like to log into your Flow car or renters account, simply visit our Flow login page
Don't worry, If you have a Flow car and renters subscription with us, you can manage both your subscriptions in one account.
Before you claim you might have some questions...
Read our Flow car and renters claims processMake a Flow car claim
If you've been involved in a car incident, the most important thing is that you're okay. So, make sure you're safe before getting in touch - your claim doesn't have to be reported immediately if you don’t feel safe or comfortable.
To report a new Flow car insurance claim call us on:
From abroad: +44 1689 898603
Available 24 hours a day, 7 days a week
Calls will be recorded. For Text Phone, first dial 18001.
This number is for reporting a Flow car claim. If you have a general query about your Flow subscription or would like to make changes, you'll find everything you need in your Flow account
Make a Flow renters claim
To log a claim on your Flow renters insurance, simply log your claim in your Flow account and a claims handler will get back to you to go through the next steps.
Once you’ve reported your claim online, we’ll be in touch within 48 hours to run through the details and explain what happens next.
If you need to speak to us urgently, you can call our emergency line on:
Lines Open 24/7. Calls will be recorded. For Text Phone first dial 18001.
If you're looking to make an LV= car insurance claim, please call:
0800 202 8464
From abroad: +44 1689 898603
Available 24 hours a day, 7 days a week
Calls will be recorded. For Text Phone, first dial 18001.
We'll miss you if you cancel, but you're welcome back anytime and we'll always give you our best monthly price whether you're a new or existing customer.
Got a pressing question? We might have already answered it in our FAQs
Our Flow car claims process
- When you call us to report your claim, we'll explain what you're covered for and let you know if there's any excess to pay.
- We'll then arrange for your car to be repaired. If your car can't be driven, we'll collect it for repairs and help get you where you need to be
- If you have our guaranteed hire car cover, we'll make sure you've got a car to use while yours is with one of our recommended repairers
- If your car can be repaired, you can use one of our recommended repairers to fix it. This means we can handle the full repair process for you, from estimating the damage, to returning your vehicle once the work's complete. We offer a lifetime guarantee on repairs (when using our recommended repairer service, for as long as you own the vehicle. Labour only, excludes parts).
- If there's extensive damage to your car and it needs to be written off, we'll arrange for an engineer to value your vehicle. If there's an excess to pay, this will be taken out of the valuation.
- If someone else was involved in the incident, we'll look after all the negotiations with them or their insurance company. Once this has been agreed and finalised your claim is then closed.
- Once everything has been finalised and payments made, your claim is then closed
- If you have any questions you can still get in touch – we're always happy to help
Our Flow renters claims process
- You can report a claim directly from your online account. Once you’ve reported your claim online, we’ll be in touch within 48 hours to run through the details and explain what happens next. If you need to speak to us urgently, you can call our emergency line on: 0800 030 4898. Lines Open 24/7. Calls will be recorded. For TextPhone first dial 18001.
- When you report your claim, tell us as many details as you can. The more information you can give us during your first report, the quicker we can process your claim. We’ll check that you’re covered by your insurance and if you’ve any excess
- Our dedicated claim handlers will help you all the way through the process. Lines open 8am - 6:30pm Monday - Friday, 8am- 4pm Saturday. For TextPhone first dial 18001. Calls will be recorded
- We may ask to see some documents, like photos, quotes, invoices or receipts. We'll let you know what we need and how you can send them to us
- After that, we take over, keeping in touch regularly to let you know what's happening
- Once everything has been finalised and payments made, your claim is then closed
- If you have any questions you can still get in touch – we're always happy to help
Say hello to Flow
Head to our support page to learn more.