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LV= Doctor Services

Simple, fast and convenient access to a UK GP or medical specialist.

Introducing LV= Doctor Services

We know that when it comes to your health you want the best, and as the UK healthcare system continues to change and our lives get even busier, the need for quality, convenient healthcare has never been greater.

So, we’ve added LV= Doctor Services to selected LV= products* at no added cost. It’s about going beyond the financial support you’d expect from an insurer and doing more. That’s why we’re giving you fast and convenient access to three expert medical services provided by Square Health in one simple, easy to use app - to help you to look after your health,whatever your medical concern, wherever you are.

The 3 services:

About Square Health

Square Health logo

Founded by practising doctors, our partner Square Health provides expert medical services using the latest online technology. With one of the largest networks of over 5,000 UK medical professionals, including doctors and healthcare specialists, each Square Health practitioner is highly trained and experienced, as well as being registered with the GMC (General Medical Council) and based in the UK.


How to use the LV= Doctor Services App

Helping you to manage your own health, the LV= Doctor Services app shows just how easy it is to access and use the three expert medical services offered.


How to register for LV= Doctor Services

LV= Doctor Services displayed on an iPhone

First we will securely pass your name, postcode and date of birth to Square Health. If you do not want us to share this information, please let us know within 14 days of your policy starting.

1 in a green circle

You can register for our Doctors Services 14 days after your policy starts.

2 in a green circle

Then download the LV= Doctor Services app to your smartphone via your usual app provider.

3 in a green circle

Complete your personal details in the LV= Doctor Services app – name, postcode, date of birth and email address to register.

4 in a green circle

You’re all set up and ready to use all three services.

If you don't have a compatible smartphone, you can contact Square Health on 0333 577 7105 to register for this service.

You can choose an appointment between 8am – 7pm Monday to Friday (excluding bank holidays) and 9am – 1pm Saturdays at a time to suit you.

Contact LV=

For any questions about registering for LV= Doctor Services.
DoctorServices@lv.com
Protection products: 0800 756 8526

Retirement products: 0800 756 8587

8:30am - 6:30pm Mon- Fri
TextDirect: first dial 18001

Contact Square Health

Call or email Square Health for any questions about Square Health, or the services they provide.
0333 577 7105
lv@squarehealth.com

We may record and/or monitor calls for training and audit purposes.


Check your eligibility

* If you have purchased one of the following policies after the 6 June 2017, then you are entitled to LV= Doctor Services:

  • Life and Critical illness, Income Protection, Personal Sick Pay, Family Income Assurance, Gift Inter Vivos and Life Protection bought through an independent financial adviser.
  • LV= 50+ plan or Life with Critical Illness bought directly with LV=
  • Annuities, Protected Retirement Plan, Equity Release and Flexible Guarantee Bond

LV= Doctor Services is a non-contractual benefit and can be changed or removed at any time.