LV= uses cookies to give you the best experience online and to provide anonymised, aggregated site usage data. You can find out what cookies we use and how you can disable them in our Cookie Policy. By continuing to use our website, you agree to our use of cookies in accordance with our cookie policy unless you have disabled them.

skip to main content

Make a life cover claim

If you have a life cover policy/plan with us, find out how to claim should you need to...

Large green heart

< Back to customer help

Making a claim

If you or your family need to make a claim, get in touch with the team by:

  1. Calling us free on 0800 756 5869 (lines are open 8:30am to 6:30pm – Monday to Friday )
  2. Email us at:
  3. or write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

We'll post or email you a claim form and we can help you or your family complete it if needed. We’ll also send details of any membership services we provide, such as free access to the LV= Health & Wellbeing support line which can help with legal, medical advice or emotional support through our counsellors.

What's next?

What we'll need depends on the sort of policy or plan you have with us. Choose one of the links below for detailed information on how to go ahead with the claim..