information

We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content

Life Insurance with Critical Illness

Our life with critical illness cover can pay a lump sum if you die or suffer a critical illness

  • With 64 critical illnesses covered, we’re one of the market leaders
  • Up to £25,000 children’s critical illness cover included at no extra cost
  • We pay claims quickly – and you can use your money how you want
man in wheelchair next to women petting a dog

Welcome to our existing customer section

This section offers an easy and quick way for you to let us know if your details change. It also has information about getting updates of your amount of cover, how to make a claim and commonly asked questions about life insurance with critical illness.

Pen and paper icon

Change your name

You can let us know about a change of name by completing our online form.

Home icon

Change your address

You can let us know about a change of address by completing our online form.

A calendar icon

Change your direct debit

We'll need to confirm your bank details, so please make sure you have them to hand.

An exclamation mark icon

Change your collection date

You can change the date your direct debit is collected by completing a simple form.

Icon of two pages stacked

Check amount of cover

Check your current amount of cover by filling in our online form.

Information icon

Put your policy in trust

Make sure the right people receive the money if you die during the term of the policy.

An envelope icon with a letter coming out the top

Request policy documents

We'll need to confirm your bank details, so please make sure you have them to hand.

Not what you're looking for?

For any other queries, please contact our customer services team on:

0800 678 1906

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906

Europe, South Africa, New Zealand - (00 44) 800 678 1906

Need to make a claim?

To make a claim you can call us, email us or write to us.

Call us

Telephone icon

For policies beginning with letters A, B, C, F, L, RN, T, U, V, X

Call 0800 550 050

For policies using number format 123456-0001-5N or 123456-0001-A

Call 0800 756 5869

From overseas please call +44 1202 292333

Write to us

An envelope icon with a letter coming out the top

LV= Health Claims Team
Pynes Hill House
Rydon Lane
Exeter
EX2 5SP

Understand life cover

We've created lots of useful information to guide you through the process of finding which life insurance product is right for you.

Find out more

Why choose LV=

An insurance provider you can trust established in 1843.

  • 91% of critical illness claims paid in 2015
  • UK's largest friendly society

Policy documents

  • Policy summary
  • Policy conditions

View policy documents

Need to make a claim?

Contact one of our experienced claims advisers to guide you through the process.

How to make a claim