LV= Personal Sick Pay is a type of income protection aimed at people who have riskier jobs - such as tradespeople, nurses and construction workers. As such, if you have this product you may not have the option of working from home at this time and could be wondering where you stand.
How long will I have to wait before making a claim?
When you took out the policy you will have chosen a ‘waiting period’. Put simply this is the amount of time you will need to be unable to work for, before you’re able to claim. Please contact us as soon as you feel you will be unable to work for longer than your chosen waiting period.
With Personal Sick Pay your ‘waiting period’ could be either of these two options:
If you’re unsure about what your waiting period is this will be in your policy documents.
Please note for Personal Sick Pay policies taken out after 29 October 2020 with a day 1 or 1 week waiting period: we won’t currently pay a claim due to symptoms or complications of COVID-19 or other coronaviruses, respiratory tract infection, cold or flu if you’re unable to work for less than 4 weeks. If your symptoms are more serious and last beyond 4 weeks we’ll consider your claim and backdate any claim payments to start from your first day off work or a week after (depending on your waiting period).
How long will it take to get payment for a claim?
At this time we know how important it is to get things sorted for you as quickly as we can.
Our claims team will deal with a claim in the most sensible way possible in terms of gathering evidence.
They’ll take into account your circumstances, the guidance you’ve been given and any other income you’re receiving
How we can help if you’re struggling to make ends meet