Sometimes we’ll call our customers to resolve a query. However, it is right to be wary of calls that might be fraudulent. The best thing to do is take the caller’s name, hang up and ring back using our switchboard number which is 0800 032 2990. If the call has come from one our team here at LV= the switchboard operator will be able to transfer your call over to them.
Please bear in mind that we will never ask you to confirm your bank account details over the phone. You should never clarify or give your bank details to anyone over the phone.