Coronavirus - pensions 

Most financial advisers have set up alternative contact details so try these first.

However if you have a query about your LV= policy application, please contact us and we’ll respond as soon as we can.

Sometimes we’ll call our customers to resolve a query. However, it is right to be wary of calls that might be fraudulent. The best thing to do is take the caller’s name, hang up and ring back using our switchboard number which is 0800 032 2990. If the call has come from one our team here at LV= the switchboard operator will be able to transfer your call over to them.

Please bear in mind that we will never ask you to confirm your bank account details over the phone. You should never clarify or give your bank details to anyone over the phone.

You can check your valuation on the My LV= portal. It is also best to speak to your financial adviser for the latest advice.

It is possible that your pension and/or investment has or will be affected by market uncertainty, however this depends on how exposed your funds are to equity markets. If you’re concerned about how your pension or investment could be affected, you should speak to your financial adviser.

It is completely natural for people to worry. However, it’s also important to bear in mind that spur-of-the-moment choices also carry risks. Even in these uncertain times taking the longer-term view into account remains a sensible perspective to take. If you’re concerned about how your pension or investment could be affected or if you’re thinking about making any changes, you should speak to your financial adviser before doing anything.

Criminals never sleep and they are sadly using Covid-19 as another opportunity to benefit.

Please check out the information on fraud and scams.

There is a lot of support out there which you can read about and we have a Member Support Fund which might also be able to help.

• Government financial support 
• Charitable support
• Member support