At this extraordinary time, our thoughts and concerns are with the ones we love and everyone’s health and wellbeing. But if you have an investment with us, in our smoothed managed funds range, you may be thinking about how it could be affected.
You will have seen and felt the significant volatility and reductions in markets around the world as concerns about the effect of Covid-19 took hold. No-one can be sure, but given the uncertainties about how long the virus will impact our everyday lives, it seems likely that we should anticipate that this market volatility will continue.
We completely understand that the current situation will naturally cause worry.
CURRENT POLICYHOLDERS
This information is especially for you if you have an investment, Bond or ISA with us.
These are the types of policies we mean:
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LV= Flexible Guarantee Funds
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LV= Flexible Guarantee Bond
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LV= ISA
Answers to questions you might have about your investments with LV=
Most financial advisers have set up alternative contact details so try these first.
However if you have a query about your LV= policy application, please contact us and we’ll respond as soon as we can.
Please bear in mind that we will never ask you to confirm your bank account details over the phone. You should never clarify or give your bank details to anyone over the phone.
It is best to speak to your financial adviser for the latest advice.
The value of your fund can go down as well as up. However, your fund is specially designed to offer some built in resilience:
- Your fund is not just invested in equities; it is well-diversified across a mix of assets and asset classes, including fixed income and property.
- Also, your policy values usually benefit from our 26-week averaging mechanism, known as ‘smoothing.’ This mechanism is continuing to work as it should. This means that the immediate impact of market volatility is reduced and you are cushioned from short-term market changes.
- For some of our customers you may also have valuable guarantees which help protect against market movements.
It is important to remember that these funds are long term investments and are designed to deliver steady growth over a period of at least five to ten years. In these uncertain times taking the longer-term view into account remains a sensible perspective to take
Your fund is not just invested in equities; it is well-diversified across a mix of assets and asset classes, including fixed income and property.
- See more for details of the spread of investments in the Flexible Guarantee Fund and Flexible Guarantee Bond
- See more for details of the spread of investments in the LV= ISA
For more information or questions relating to the assets your fund is invested in, please speak to your financial adviser.
Criminals never sleep and they are sadly using Covid-19 as another opportunity to benefit.
Please check out the information on fraud and scams.
There is a lot of support out there which you can read about and we have a Member Support Fund which might also be able to help.
If you have an LV= Flexible Guarantee Bond or a Flexible Guarantee Fund investment you will have received a mutual bonus in 2019. As the mutual bonus is at the discretion of the LV= Board we are able to recall it. However, we'd only take it away in exceptional circumstances, for example if we needed to protect our financial strength. To date, we have never had to do this. It could also be reinstated if the LV= Board believes it's appropriate.
The scenarios in which we would suspend our averaging are outlined in your terms and conditions and can be discussed in more detail with your financial adviser.
It is important to remember that these funds are long term investments and are designed to deliver steady growth over a period of at least five to 10 years. In these uncertain times taking the longer-term view into account remains a sensible perspective to take.
Get in touch
The first person you should contact is your financial adviser
If you haven’t got one you can find a list of professionals in the link below.
You should know that they do charge a fee for their services and obviously they won’t be able to come to your home until the Covid-19 lockdown is lifted.