Covid-19 update and your investments

 At this extraordinary time, our thoughts and concerns are with the ones we love and everyone’s health and wellbeing. But if you have an investment with us, in our smoothed managed fund range, you may be thinking about how it could be affected.

You will have seen and felt the significant volatility and reductions in markets around the world as concerns about the effect of Covid-19 took hold. No-one can be sure, but given the uncertainties around how the virus will spread and the impact it will have, it seems likely that we should anticipate that this market volatility will continue.

We completely understand that the current situation will naturally cause worry.


This information is especially for you if you have an investment, Bond or ISA with us. 

These are the types of policies we mean:

  • LV= Flexible Guarantee Funds
  • LV= Flexible Guarantee Bond 
  • LV= ISA

Answers to questions you might have about your investments with LV=

I applied for a new LV= product but I haven’t heard anything. What should I do?
We’re still accepting new business and processing any applications but it may be taking us slightly longer to do this. We’ll be in touch as soon as possible. If you’d like to know the progress of your new product please contact us.
I can’t contact my financial adviser as they're in self isolation. What should I do?

Most financial advisers have set up alternative contact details so try these first.

However if you have a query about your LV= policy application, please contact us and we’ll respond as soon as we can.

I’ve got a policy with LV= but can’t find the policy documents
Please contact us by email or phone and we can send out new documents to you.
I’ve just had a call from LV=. How do I know it’s genuine?
Sometimes we’ll call our customers to resolve a query. However it is right to be wary of calls that might be bogus. The best thing to do is take the caller’s name, hang up and ring back using our  switchboard number which is 0800 678 1680. If the call has come from one our team here at LV= the switchboard operator will be able to transfer your call over to them.

Please bear in mind that we will never ask you to confirm your bank account details over the phone. You should never clarify or give your bank details to anyone over the phone.

Get in touch

The first person you should contact is your financial adviser

If you haven’t got one you can find a list of professionals in the link below.

You should know that they do charge a fee for their services and obviously they won’t be able to come to your home until the Covid-19 lockdown is lifted.

Get in touch with us about your investments or ISA