Income Protection is designed to help people maintain their lifestyles by supplementing lost income if someone can’t work because they are ill or have an accident.
This type of insurance policy has a waiting period before a claim can be paid out.
How we can help if you’re struggling to make ends meet
If you’d like to talk to us about reducing your cover please get in touch. We suggest you speak to your financial adviser first of all, who will be able to give you appropriate advice, and can then speak to us about it for you.
If you’re facing an exceptionally challenging time, which means that you're financially impacted and can't pay your normal premiums, we may be able to offer you a 'payment break'
This option is for particularly vulnerable customers that need extra support above and beyond what's included in their policy, our additional support services or member benefits. The offer of a payment break is subject to certain criteria and individual circumstances.
To be eligible for a payment break option, you should:
If we’re able to offer any payment break we'll be able to do this one month at a time and will review the situation with you on a month by month basis.
Your cover would remain in place, in full, during any payment break. And you'd be able to make a claim in the usual way, in line with the terms and conditions of your policy.
A 'payment break' option may also be available for our members who are considered vulnerable and are unable to pay premiums due to a mental or chronic physical health issue, or are coming to terms with the death of a close family member.
If you would like to explore a payment break option please contact us so we can talk to you about your circumstances and current income situation.
There is a lot of support out there which you can read about and we have a Member Support Fund which might also be able to help.
Questions you might have if you’ve recently applied for a new product with us
If you need to get in touch about your policy, please email us
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