Coronavirus - Income protection

Coronavirus update and your policy

Following the Prime Minister’s announcement on Monday 23 March we are all being asked to stay at home to protect the NHS, and save lives. 

Of course our thoughts and concerns are with the ones we love and everyone’s health and wellbeing. But if you have an income protection policy with us you may naturally be thinking about whether it could help. 

Income protection is designed to help people maintain their lifestyles by supplementing lost income if someone can’t work because they are ill or have an accident.

This type of insurance policy has a waiting period before a claim can be paid out. The minimum waiting period on our income protection policies is one month, but it could be longer depending on what length of time people chose when they took the policy out. 

As most people, who contract COVID-19, will only suffer symptoms for a week or two it’s unlikely we’d pay a claim for these people. 

If someone has an underlying medical condition it could take them longer to get better. In these cases, we’ll look at any claim and assess each person’s individual circumstances and waiting period.

Get in touch

We’d be really grateful if you could use email first to contact us so we can keep our phone lines as free as possible for vulnerable customers. Simply pick the most suitable email address for your enquiry from the list below and we’ll get back to you as soon as we can.

If you have a protection policy

Claims

  1. Wondering if you can claim
  2. Want to make a claim
  3. Are in the middle of the claiming process
  4. Receiving money from a claim
[email protected]
About an existing policy [email protected]
About a new application [email protected]

Claims

  1. Wondering if you can claim
  2. Want to make a claim
  3. Are in the middle of the claiming process
  4. Receiving money from a claim
[email protected]
About an existing policy [email protected]
About a new application [email protected]

Of course, if you’d prefer to phone us this is how you can give us a call.