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Contact us about home insurance

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Make changes

It's quick and easy to change policy details like your name, address, car, optional extras or marketing preferences online.

Request policy documents

Get copies of your insurance certificate or policy schedule.

Make a claim

If you want to make a claim for damage caused by a storm or flood you can report it online.

Tell us about a new home insurance claim.

Call us

0800 032 2844

If you're calling from abroad

+441202296762

8am - 8pm Monday to Friday
8am - 4pm Saturday

Emergency assistance is available 24/7

Home Emergency claim

Available if you purchased Home Emergency cover.

Answer a few simple questions to report your home emergency, doing it online means you can also track its progress.

Or call the Home Emergency team

Call us

0800 028 5988

Available 24 hours a day, 7 days a week

More about home emergency

Get a home quote

See how much you could save on your home insurance. Get an online quote.

Call us

0800 023 2638

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

More about LV = home insurance

Renew your policy

Renew online if you don't need to make any changes to your policy.

Need to make changes to your policy when renewing?

Call us

0800 681 6272

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

More about renewing your policy

Home insurance helpline

If you have LV= home insurance you can get help with domestic emergencies, get legal advice or identity fraud assistance.

Domestic Emergency Assistance

Call us

0800 028 5988

Available 24 hours a day, 7 days a week

Legal advice

Call us

0800 028 5411

Available 24 hours a day, 7 days a week

Identity fraud assistance

Call us

0800 028 5447

Available 24 hours a day, 7 days a week

Calls may be recorded. For Text Phone dial 18001 followed by the desired number.