We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content

Contact us about home insurance

What would you like to contact us about?

Large green heart

Try searching our FAQs – someone else may have already asked the same question.

Need Help?

Sorry, our interactive FAQ service is unavailable at the moment. Please try again later.

A green house with a chimney

Get a home quote

See how much you could save on your home insurance. Get an online quote

Or call us on

0800 023 2638

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

Calls may be recorded

Icon of a green triangle with an exclamation mark in the middle

Make a claim

If your home's been affected by Storm Caroline you can report a claim online

Or call us on

0800 032 2844

If you're calling from abroad
(+)44 (0)1202 296762

Lines open:

  • 8am - 8pm Monday to Friday
  • 8am - 4pm Saturday
  • Emergency assistance is available 24/7

More claims contact information

Home emergency claim

Home Emergency claim

Available if you purchased Home Emergency cover.

Or call the Home Emergency team on:

0800 028 5988

Lines open:

Available 24 hours a day, 7 days a week.

Calls may be recorded

  • Update your email address or telephone number
  • Add a joint policyholder
Stack of papers icon representing new documents

Request duplicate documents

Get a copy of your insurance schedule

Icon of a green telephone

Call us to make changes

Call us if you need to add a specified item or modify your level of cover

0800 633 5212

More about making changes to your policy

A green house facing forward with a green telephone

Home insurance helpline

If you have LV= home insurance you can get help with domestic emergencies, get legal advice or identity fraud assistance.

Domestic Emergency Assistance

0800 028 5988

Legal advice

0800 028 5411

Identity fraud assistance

0800 028 5447

These lines are open 24 hours a day 7 days a week. More about our home insurance helplines

Calls may be recorded. For Text Phone dial 18001 followed by the desired number.