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Contact us about car insurance

What would you like to contact us about?

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Why not search our FAQs - perhaps others have asked the same thing before? If you can’t find what you’re looking for, you can always call us.

You’ll find our contact details further down the page.

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Get a car quote

See how much you could save on your car insurance. Get an online quote

Or call us on

0800 023 2638

Lines open:

  • 8am - 9pm Monday to Friday
  • 8am - 5pm Saturday
  • 9am - 5pm Sunday and bank holidays
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Make a claim

Tell us about a new car insurance claim

Call us on

0800 032 2577

If you're calling from abroad

(+)44 1689 898 603

Lines open:

  • 24 hours a day
  • 7 days a week

or get updates on an existing claim

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Renew your policy

Renew online if you don't need to make any changes to your policy

Or call us on

0800 681 6272

Lines open:

  • 8am - 9pm Monday to Friday
  • 8am - 5pm Saturday
  • 9am - 5pm Sunday and bank holidays
  • Update your email address or telephone number
  • Change your car registration
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Request duplicate documents

Get copies of your insurance certificate or schedule

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Call us to make changes

Call us if you need to change your car, add or remove drivers, or change your name or address.

0800 633 5211

More about making changes to your policy

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Lines open:

  • 24 hours a day
  • 7 days a week

Emergency breakdown recovery

If you have breakdown cover as part of your car insurance policy and need emergency assistance, call us on

0800 028 2042

+44 (0)1202 555372

If you're calling from abroad

Calls may be recorded. For Text Phone dial 18001 followed by the desired number.

LV=, County Gates, Bournemouth, BH1 2NF, UK