We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content


Working with you to set things straight

Large green heart

PPI and CPP complaint form

This form is for complaints about Payment Protection Insurance (PPI) and the Card Protection Plan (CPP). If you have a complaint about another product, please use our complaints form or see our complaints section.

Your details
Your contact details

What if I've moved since taking out the policy?

Please give us the address where you live now. If you took out your policy at a previous address you can enter it further down the form.

About the policy
What type of policy is your complaint about? *

If you have a PPI complaint, what was the PPI for?

If you've moved address...

If you've moved house since taking out your policy, please let us know your old address.

Previous address (if applicable)

Prefer to talk to us?


Personal loans

0800 022 3867

Credit card

0800 022 3930


Liverpool Victoria policies

0800 022 3930

CPP policies

0844 848 2914

Lines open 9am - 5pm Mon - Fri

Other complaints phone numbers