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Working with you to set things straight

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PPI and CPP complaint form

How LV= use your personal information logo

Find out how we use your personal information and what rights you have by reading How LV= use your personal information. This includes who we are, how long we hold your information, what we do with it and who we share it with. Please let us know if you’d like us to send you a copy or have any questions.

This form is for complaints about Payment Protection Insurance (PPI) and the Card Protection Plan (CPP). If you have a complaint about another product, please use our complaints form or see our complaints section.

Within the suite of products offered by LV=, PPI was offered on Personal Loans and Credit Card products only.

Your details
Your contact details

What if I've moved since taking out the policy?

Please give us the address where you live now. If you took out your policy at a previous address you can enter it further down the form.

About the policy
What type of policy is your complaint about? *

If you have a PPI complaint, what was the PPI for?

If you've moved address...

If you've moved house since taking out your policy, please let us know your old address.

Previous address (if applicable)

Prefer to talk to us?


Personal loans

0800 022 3867

Credit card

0800 022 3930


Liverpool Victoria policies

0800 022 3930

CPP policies

0844 848 2914

Lines open 9am - 5pm Mon - Fri

Calls will be recorded and/or monitored for training and audit purposes

Other complaints phone numbers