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Complaints

Working with you to set things straight

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Payment Protection Insurance (PPI) and Card Protection Plan (CPP) complaints

If you have a complaint or enquiry about our PPI or CPP, you can contact us by phone, email or post.

Our complaints contact details

PPI complaints contact details

Call us:

PPI on personal loans
0800 022 3867

PPI on credit cards
0800 022 3930

Lines open 9am - 5pm Monday to Friday

Email us:

For PPI complaints

To check if you have PPI

Write to us:

PPI Complaints Department
LV=
County Gates
Bournemouth
BH1 2NF

You can also download the PPI consumer questionnaire, fill it in and send it to us.

Adobe PDF reader icon (links to Get Adobe)

PPI questionnaire (PDF 70 KB)

CPP complaints contact details

Call us:

If your CPP policy was sold by Liverpool Victoria
0800 022 3930

If your CPP policy was sold by CPP
0844 848 2914

Lines open 9am - 5pm Monday to Friday

Email us:

For CPP complaints

To check if you have CPP

Write to us:

CPP Complaints Department
LV=
County Gates
Bournemouth
BH1 2NF

Be aware of using Claims Management Companies (CMCs)

We'd advise against using a Claims Management Company (CMC) for your complaint. We treat all complaints the same, whether they come straight from you or through a CMC. However the CMC may charge you a fee or take a 'cut' from any compensation we pay you.

If you took out PPI after 2005

We've probably already written to let you know there may be problems with the way your policy was sold. In these cases, we might reject your complaint as it's been over three years since we made you aware of it.

Have a PPI or CPP question?

See our Frequently Asked PPI and CPP questions

If your complaint isn't about PPI or CPP

Find out more about complaining about other products