information

We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content

Complaints

Working with you to set things straight

Large green heart

Write to us about your complaint

Instead of writing to us, why not call us or email us about your complaint? It's the quickest way for us to get to work on the problem and get things sorted out for you.

You can write to us at:

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.