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Complaints

Working with you to set things straight

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Call us about your complaint

Choose from the following departments to tell us about your complaint. This is the quickest way that we can start dealing with it.

We may record and/or monitor your calls for training and audit purposes.

Insurance (Car, home, pet and travel)

Car insurance

Sales and Service - 0800 032 2799
Lines are open Monday to Fri 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank holidays 9am - 5pm.

Claims - 0800 032 1625
Lines are open Monday to Friday 8am - 8pm, Saturday 8am - 4pm. Sunday and bank holidays - closed.


Home insurance

Sales and Service - 0800 032 2944
Lines are open Monday to Fri 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank holidays 9am - 5pm.

Claims - 0800 032 2844
Lines are open Monday to Friday 8am - 8pm, Saturday 8am - 4pm. Sunday and bank holidays - closed.


Travel insurance

Sales and service - 0800 707 6966
Lines are open Monday to Fri 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank holidays 9am - 5pm.

Claims - 0800 707 6967
Lines are open 24 hours a day, seven days a week.


Pet insurance

Sales - 0800 022 3905
Service - 0800 756 8563
Lines are open Monday to Friday 8am - 8pm, Saturday 9am - 5pm. Sunday - closed. Hours vary on bank holidays.

Claims - 0800 756 8567
Lines are open Monday to Friday 8am - 6pm, Saturday 9am - 2pm. Sunday - closed. Hours vary on bank holidays.

Life Cover (Income Protection, Critical Illness, Life Insurance and 50 Plus)

Life policies

  • Critical Illness
  • Equity Endowment
  • Family Income Benefit
  • 50 Plus Plan
  • Flexible Protection Plan
  • Flexible Mortgage Plan (MIMI)
  • Income Protection
  • Life Insurance
  • Mortgage & Lifestyle Protection
  • Mortgage Protection Insurance
  • Permanent Profit Plan
  • Term Assurance
  • Unit Trust - Whole Life
  • Unit Trust - Endowment

Service 0800 678 1906
Claims 0800 756 5869
Lines are open Monday to Friday 9am - 5pm


Life policies taken out before 29 January 1997

  • Family Income Benefit
  • Flexible Whole of Life
  • Level Term Assurance
  • Low-Cost Endowment Mortgage Plan
  • Mortgage Protection Plan
  1. Non-Profit Endowments
  2. Tax Exempt Savings Plan
  3. Whole of Life
  4. With-Profit Endowment

Service and Claims - 0800 681 6294
Lines are open Monday to Friday 8am - 8pm, Saturday 8am - 4pm.


Life policies taken out on or after 29 January 1997

  • All-in-1 Investment Bond
  • Family & Legacy Fund (UWP)
  • Flexible Investment Bond (UWP)
  • Flexible savings Plan
  • Flexible Savings Plan B
  • Guaranteed Capital Bond
  • Life Cover Plan
  1. Mortgage Linked Life Cover (UWP)
  2. Mortgage Savings Plan (UWP)
  3. Mutual Investment Bond
  4. Regular Savings Plan (UWP)
  5. Tax Free Savings Plan (Unitised With Profit)
  6. With-Profits Growth Bond

Service and Claims - 0800 681 6291
Lines are open Monday to Friday 8am – 5pm.


RNPFN Life Policies (Bournemouth)

  • Investment Bond
  • Maturity 10
  • Moneybuilder
  • Maximum Investment Plan
  • Moneyspinner/Family Practitioners Investment Plan
  • Retirement Savings Plan
  • Unit-Linked Bond
  • With-Profits Bond

Service and Claims on all above policies - 0800 77 66 77
Lines are open Monday to Friday 8am - 8pm, Saturday 8am - 4pm.


With Profits

  • With Profit Investment//Growth/Income Bond
  • With Profit Pension Annuities
  • With Profits Tax Free Savings Plan

Service and claims - 0800 032 2310
Lines are open Monday to Friday 9am - 5:30pm

Bank (PPI, Credit cards, Loans and Deposits)

  • Payment Protection Insurance Loans (PPI) - 0800 022 3867
  • Payment Protection Insurance Credit Card (CPPI) - 0800 022 3930
  • Loans, Credit Cards and Deposit Accounts - 0800 022 3930

All lines open Monday to Friday 9am - 5pm.

See our PPI complaints section for more information

Savings & Investments (ISAs, Investment Funds, With Profits, Deposit Accounts)

  • ISAs
  • LV Cash ISA
  • LV With-Profits Life ISA (Stocks and Shares)
  • LV Stockmarket ISA (UK Growth Fund & EU ex-UK Growth Fund)
  • RNPFN ONE ISA (with profits)
  • Investment funds

Service and Claims - 0800 681 6293
Lines are open Monday to Friday 8:30am - 5:30pm.

Pensions and Retirement Planning (Annuities, Equity Release)

LV= Pension Plans

  • Annuities
  • Appropriate Personal Pension
  • Flexible Personal Pension Plan (UWP)
  • Flexible Personal Pension Plan - Augmentation Plan
  • Free-Standing Additional Voluntary Contribution Plan
  • Pension Linked Life Cover (UWP)
  • Pension Term Assurance
  • Personal Pension
  • Retirement Annuity Contract
  • Retirement Term Assurance
  • Single Contribution Personal Pension
  • Top Up Company Pension Plan
  • Top Up Company Pension plan - Augmentation Plan
  • With Profits Retirement Plan (UWP)

Service and Claims - 0800 0322 990
Lines are open Monday to Friday 9am - 5pm.


RNPFN Pension Plans

  • Annuities
  • APPS Plan
  • Liberty AddPlan (FSAVC)
  • Liberty Personal Pension Plan
  • Retirement Annuity Contract

Service and Claims - 0800 77 66 77
Lines are open Monday to Friday 8:30am – 5:30pm.


Equity Release and Annuities

Equity Release Service and Claims - 0800 028 8974

Annuities Service and Claims - 0800 028 8975
Lines are open Monday to Friday 8:30am - 5:30pm. Saturday and Sunday closed.