Product legal information

All about our products and underwriting

Liverpool Victoria Companies

LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Friendly Society Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria Group of companies.

Highway is a registered trademark and Highway and Highway Insurance are trading styles of the Liverpool Victoria group of companies.

Registered address for both companies: County Gates, Bournemouth BH1 2NF. Tel: 01202 292333

 

Product Legal Information

General insurances are underwritten by Liverpool Victoria Insurance Company Limited and Highway Insurance Company Limited.

Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965.

Highway Insurance Company Limited, registered in England and Wales number 3730662, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202972.

 

Complaints

If you have a complaint about your policy or the service you have received, please contact the broker, intermediary or agent that arranged it.

If you are unhappy with the service provided by LV=, please contact us:

Commercial Motor policy complaints:

Telephone: 0800 678 3159

Email: [email protected]

Write: LV Brentwood, PO Box 9104, Bournemouth BH1 9DB

 

Commercial Property and Liability policy complaints:

Telephone: 0800 678 3161

Email: [email protected]

Write: LV Brentwood, PO Box 9104, Bournemouth BH1 9DB

 

If you'd like a copy of our complaint handling procedure, just ask and we'll be happy to provide you with one.

If we cannot resolve your complaint, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final response letter.

The address is:

Financial Ombudsman Service, Exchange Tower, London E14 9SR

Telephone: 0800 023 4567 or 0300 123 9 123 (from mobile or non BT lines)

E-mail: [email protected]

Making a complaint will not affect your right to take legal action.

Their website is www.financial-ombudsman.org.uk which includes more information about the service.

 

Financial Services Compensation Scheme

If we can’t meet our liabilities, you may be able to claim from the Financial Services Compensation Scheme (FSCS). There are different levels of compensation, depending on what kind of insurance you have:

  • compulsory insurance, such as third party motor insurance, 100% of the claim is covered
  • non compulsory insurance, such as home insurance, 90% of the claim is covered.

Further information about compensation arrangements is available from the Financial Services Compensation Scheme.

Telephone: 0800 678 1100 or 0207 741 4100

Fax: 020 7892 7301

E-mail: [email protected]

Calls will be recorded. For Text Phone dial 18001