How to contact our MID team
Get in touch by phone or email if you need to update the Motor Insurance Database
Call our MID team
Lines open 9am - 5pm Mon to Fri
Calls will be recorded. For Text Phone dial 18001
Or email us[email protected]
Learn more about MID
To find out more about the MID and how it's used, just click below.
What you're responsible for
What you need to do depends on the product you have
If you’re a Fleet policyholder with LV=, you’ll need to do the following:
You're responsible for both informing the MID Team of all vehicles at inception so they can upload the details to the MID. You must tell the LV= MID team (contact details above) and your insurance broker of any vehicle changes.
If you're a Motor Trade Combined policyholder with LV=...
You’re responsible for updating the MID with your vehicle details from inception. A pro forma should have been completed by your broker at inception with all vehicles held by you. We'll use this information to load your vehicles onto the MID. You must tell the LV= MID team (contact details above) and your insurance broker of any vehicle changes.
UPDATING THE MID
How do I update the MID myself?
- You can only update the MID yourself if you are a Large Fleet policyholder (20+ vehicles) or a Motor Trade Combined policyholder
We allow policyholders and brokers (on behalf of policyholders) to go direct to the MID to make changes. For more information about how to do this please contact the MID team on 0800 028 9566.
Compliance targets
The Department For Transport (DFT) have set specific targets for getting data on to the MID.
| MID 2 – multiple vehicle policy | Targets |
|---|---|
| Policies | 95% policy data to the MID within 14 days |
| Vehicles | 95% vehicle changes to the MID within 14 days |
| MID 2 – multiple vehicle policy | Targets |
|---|---|
| Policies | 95% policy data to the MID within 14 days |
| Vehicles | 95% vehicle changes to the MID within 14 days |
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