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Make a complaint

Sorry you're not happy with the service you've received

How to complain

If you have a complaint about your policy or the service you have received please contact the Broker Intermediary or Agent who arranged the Policy for you.

If they are unable to resolve your complaint you may refer your complaint to the Financial Ombudsman Service within six months of receiving their final response letter.

Should you be unhappy with the service provided by LV=, please contact us

Our complaints contact details

For Commercial Motor Policy complaints:

Call 0800 678 3159

Write to LV Brentwood, PO Box 9104, Bournemouth BH1 9DB

For Commercial Property and Liability policy complaints

Call 0800 678 3161

Write to: LV Brentwood, PO Box 9104, Bournemouth BH1 9DB

You can also use our complaint form to get in touch with us.

Please quote the Policy Number in all correspondence. A copy of our complaint handling procedure is available on request.

LV=Commercial Insurance is part of the Liverpool Victoria (LV=) group of companies. See a summary of the LV= complaints data.

Financial Ombudsman contact details

Their website is which includes more information about the service, including details of the various ways they can be contacted.

You can also:

Call the ombudsman:

0800 023 4567


0300 123 9123
(from a non BT landline)

Write to the ombudsman:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

If we can't resolve your complaint, the Financial Ombudsman Service may be able to help you. Their service is free for you, but you'll need to contact them within six months of receiving our final response letter.

Making a complaint won't affect your right to take legal action.

Highway Insurance, PO 9104, Bournemouth, BH1 9DB