Caravan insurance existing customers

Can't find your documents?

If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to your documents? 
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

If you received your documents from 31 March 2020, you don't need a password to open them.

If you received your documents any time before 28 June 2020 they would’ve come from the email address [email protected]

Still can't find them? We've got you covered...

Didn't find what you were looking for? These documents might help...

You can get this and other documents from us in Braille, large print or audio by contacting us

Caravan insurance policy document (PDF, 238KB)
Caravan insurance product information document (PDF, 450KB)
How we use your personal information 

Need to make a change to your policy, like changing your address?

Speak to our friendly people today 

 0800 085 5664

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls will be recorded

Want to cancel your renewal?

If you'd like to cancel your renewal, you can use our online services to do this up to 4 working days before your cover is due to end.

You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.

Update your marketing preferences 

Change marketing preferences

Our renewal process

About three weeks before the renewal date of your caravan insurance policy, we'll send you a handy pack with all the details on how to renew your policy.

The pack will include a schedule summarising:

• The cover and price of your policy
• Details of the caravan insured
• Details of any optional extras you've chosen

Check this carefully as we'll base your renewal offer on this information. 

Find out how we work out the cost of caravan insurance

Renew online if you don't need to make any changes to your policy

• Secure online process
• All you need is your renewal documents

Renew online

If you'd like to make changes or talk to us about your policy, just give us a call:

 0800 085 5664

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls will be recorded

Looking to cancel your automatic renewal?

We know things change, so cancelling your renewal online is quick, simple and completely free.

There are two ways of cancelling, depending on how close your policy is to its renewal date.

So, here are your options…

My renewal date is in 30 days or less

My renewal date is more than 30 days away

• You can cancel your renewal by speaking to one of our live chat team. This link will take you to our live chat page. If we're available to chat, you'll see a green 'chat now' button in the bottom right of the screen. Give it a click and we'll get started.

• If we're not available then simply fill out our online cancellation form and we’ll do the rest!

How to claim:

• Have your policy number and any documents to hand
• Give us as much information about the incident as you can
• Report theft to the police first and ask them for a crime reference number (you'll need this when you call us to claim) 

To make a claim, please call:

0800 633 5814

From abroad: +44 1202 296762

Lines open 24 hours, 7 days a week.

Calls will be recorded. For Text Phone, first dial 18001.