What would you like to do?
Can't find your documents?
If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.
If you received your documents from 31 March 2020, you don't need a password to open them.
If you received your documents any time before 28 June 2020 they would’ve come from the email address [email protected]
Still can't find them? We've got you covered...
Didn't find what you were looking for? These documents might help...
You can get this and other documents from us in Braille, large print or audio by contacting us
Need to make a change to your policy, like changing your address?
Speak to our friendly people today
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Want to cancel your renewal?
If you'd like to cancel your renewal, you can use our online services to do this up to 4 working days before your cover is due to end.
You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
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How to claim:
- Have your policy number and any documents to hand
- Give us as much information about the incident as you can
- Report theft to the police first and ask them for a crime reference number (you'll need this when you call us to claim)
To make a claim, please call:
From abroad: +44 1202 296762
Lines open 24 hours, 7 days a week.
Calls will be recorded. For Text Phone, first dial 18001.