Caravan insurance existing customers

Can't find your documents?

If you chose to have your documents emailed, they would've come from the email address [email protected]

Still can't find them? We've got you covered...

Didn't find what you were looking for? These documents might help...

You can get these and other documents from us in Braille, large print or audio by sending us an email.

Caravan insurance policy document (PDF, 238KB)
Caravan insurance product information document (PDF, 450KB)
How we use your personal information 

Need to make a change to your policy, like changing your address?

Speak to our friendly people today 

 0330 678 5200

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls will be recorded

Want to cancel your renewal?

If you'd like to cancel your renewal, you can use our online services to do this up to 4 working days before your cover is due to end.

You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.

Update your marketing preferences 

Change marketing preferences

How to claim:

• Have your policy number and any documents to hand
• Give us as much information about the incident as you can
• Report theft to the police first and ask them for a crime reference number (you'll need this when you call us to claim) 

To make a claim, please call:

0330 678 5000

From abroad: +44 1202 296762

Lines open 24 hours, 7 days a week.

Calls will be recorded. For Text Phone, first dial 18001.