Insurance FAQs

What is the password for opening emailed documents for my car insurance?

If you received your documents any time after 31 March 2020, you don't need a password to open them.

If you received your documents before this date, the password to open your personal car insurance documents is your date of birth in this format - DDMMYYYY (with no spaces). For example, if your birthday is 6th March 1952, please enter 06031952.

What should I do if I've forgotten my password for my car insurance quote and can't retrieve it?

When you saved your quote, you should have received an email with details of your quote and how to access it again. If the email isn't in your inbox, please check your spam or junk folders in case it's in there. If you still can't find an email from us, please call us on 0800 633 5211, we'll be happy to help.

Lines open:

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

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