Insurance FAQs

What if I don’t have a copy of my no claim discount (NCD)?

If you can't find proof of your NCD, you can request a copy of your latest renewal notice or letter from your last insurer. So long as the date your last policy ended is within 24 months of your new policy starting, we can honour no claim discount you've previously earned.

If you're insured with LV= and can't find your documents:

Call us on 0800 633 5211, we'll be happy to help

Lines open:

8am - 8pm Monday to Friday

9am - 5pm Saturday and Bank Holidays

10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.