Insurance FAQs

My car has a personalised registration number and has been written off, what should I do?

If we know your car has a personal plate then we'll send you a separate letter and include a V317 form. If you're keeping the number you'll need to send the letter, completed form and documents to the DVLA.

If our letter hasn't arrived within seven working days let us know and we'll send it again.

After 40 days your car will be sold or crushed. You'll lose the registration number if it's still recorded against it so if you intend to keep it please don't leave contacting the DVLA until it's too late.

If you don't want to keep the registration number, and have the time to let us know, please call us on 0800 633 5211. If we don't hear from you within 40 days we'll assume you don't want to keep your personalised plate.

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.