Insurance FAQs

How will I receive my car insurance documents?

If you chose to receive your documents by email, they should be with you within three hours (although occasionally, they may take a little longer). You may need to check your email junk or spam folders.

If for any reason your email is returned to us, we'll automatically send your documents to you by post instead.

If you chose to receive your documents by post, they'll arrive in five to seven days. If you haven't received your documents within seven days, please call us on 0800 633 5211, we'll be happy to help.

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.