Insurance FAQs

How much no claim discount (NCD) have I earned?

The no claim discount holder earns one year of no claim discount (NCD) for every year there are no claims on the policy. With our multi car policy, each car earns its own NCD so if you make a claim on one car, it won't affect the NCD on the other car(s) on the policy.

Your NCD eligibility is shown under the 'your insurance includes' section on your schedule of insurance.

If you can't find your LV= insurance documents:

Call us on 0800 633 5211, we'll be happy to help

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.