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Making a claim on your car insurance

Everything you need to know if you have to claim

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What happens once you've made a claim

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Once you've called us to claim on your car insurance, you can relax. We take care of everything.

We regularly keep you up to date with what's going on - from repair progress updates to payment dates. We aim to settle claims quickly and efficiently, even in the most difficult circumstances.

If other people or vehicles are involved, we contact the other insurance companies to sort out the claim and make sure the right payments are made.

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Need to know about an existing car claim?

When you get in touch have your claim number and any documents to hand.

Use the telephone number for your dedicated claim handler first but if you can't find it, please use the link below to help you find the right number.

Find the right number for your existing claim

If we've asked you to send us any documents, like quotes, invoices or photos, please email copies to:

Post to
Motor Claims, PO BOX 7740, Bournemouth BH1 9XD

Has a driver insured by us crashed in to you?

If you've been involved in an incident that was the fault of an LV= insured driver we'd like to put things right. Please get in touch and find out how we can get you back on the road quickly at no cost to you. Call us on 0800 202 8464.

We routinely monitor and share data with other industry and fraud databases and if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.

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Accident guide

Car accident help guide

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Car hints and tips

Car maintenance hints and tips

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Windscreen tips

Windscreen hints and tips

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Claim considerations

Car claim considerations

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