We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content

Existing car insurance customers

Making a claim on your car insurance

Everything you need to know if you have to claim.

Icon of the LV= green car with a heart

Customers rated us number 1 for our quick and efficient claims process in a 2016 Which? survey

What happens once you've made a claim

Icon of a man fixing a car

Once you've called us to claim on your car insurance, you can relax. We take care of everything.

We regularly keep you up to date with what's going on - from repair progress updates to payment dates. We aim to settle claims quickly and efficiently, even in the most difficult circumstances.

If other people or vehicles are involved, we contact the other insurance companies to sort out the claim and make sure the right payments are made.

Icon of two women talking about a car claim

Need to know about an existing car claim?

When you get in touch have your claim number and any documents to hand.

Use the telephone number for your dedicated claim handler first but if you can't find it, please use the link below to help you find the right number.

Find the right number for your existing claim

If we've asked you to send us any documents, like quotes, invoices or photos, please email copies to:

Post to
Motor Claims, PO BOX 7740, Bournemouth BH1 9XD

Icon of a blue car crashing into a post box

Accident guide

Car accident help guide

Icon of a yellow book named car hints

Car hints and tips

Car maintenance hints and tips

Icon of a kettle with a red warning

Windscreen Maintenance

Windscreen hints and tips

Need Help?

Sorry, our interactive FAQ service is unavailable at the moment. Please try again later.