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Car insurance

Existing customers
Renew your policy, make a claim
or make changes to your policy

The LV= green car with a heart

Making a new claim

We aim to settle claims quickly and efficiently, even in the most difficult circumstances. If you need to make a claim, just call our friendly UK based claims handlers.

  • Make sure you have all the details about the accident to hand

- names and addresses

- phone numbers

- registration numbers and makes & models

- insurers and policy numbers

  • Let us know before arranging repairs or sorting out a replacement car
  • If your car is stolen, tell the police and get a crime reference number

To make a claim, call

0800 032 2577

+44 (0) 1689 898 603 from abroad

Lines open 24 / 7
Calls may be recorded

Contact us about an existing claim

Just windscreen and glass?

If it's only glass damage on your car you can contact Autoglass directly, there's no need to contact LV=

Book an appointment online with Autoglass

Or call Autoglass on

0800 032 9075

Need Help?

Sorry, our interactive FAQ service is unavailable at the moment. Please try again later.

Need to send us anything?

Post to
Motor Claims, PO BOX 7740, Bournemouth BH1 9XD


0800 707 6927

LV=, County Gates, Bournemouth, BH1 2NF, UK