If something goes wrong, please let us know as soon as possible so we can put it right. The quickest way to let us know about your complaint is to call us. Here are the numbers you need:
Complaints about sales, service and claims - 0330 678 5223
Lines open 8am - 8pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday and Bank Holidays. Calls will be recorded. For Text Phone: dial 18001 first.
Alternatively, you're able to send your complaint by email, or post to: