If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.
If you received your documents any time after 31 March 2020, you don't need a password to open them.
If you received your documents any time before 28 June 2020 they would’ve come from the email address [email protected]
Didn't find what you were looking for? These documents might help...
You can get any of our documents in Braille, large print or audio by contacting us.
You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
Monto Fri 8am - 8pm Sat and bank holidays 9am - 5pm Sun 10am - 4pm For Text Phone first dial 18001
Calls will be recorded
If you've chosen to automatically renew
We'll renew your policy using your credit or debit card, or by monthly or annual direct debit so you won't risk driving uninsured.
If your policy is due to renew automatically, it will show on your renewal letter.
If you'd prefer us not to renew your policy automatically or want to change your payment method, you can do so online.
You can do this up to 4 working days before your cover is due to end.
Remember, if you need to make any changes to your policy when it’s time to renew, such as the car or driver, you'll need to call us on the number above.
The renewal process
Roughly three weeks before the renewal date of your classic car insurance policy, we'll send you a handy pack with all the details on how to renew your policy.
The pack will include a schedule summarising:
The cover and price of your policy
Details of the classic car(s) insured
Who can drive the car(s)
Details of any optional extras you've chosen
Schedule with details of your and any named drivers' driving history
Check this carefully as we'll base your renewal offer on this information.
Looking to cancel your automatic renewal?
We know things change, so cancelling your renewal online is quick, simple and completely free.
There are two ways of cancelling, depending on how close your policy is to its renewal date.
So, here are your options…
My renewal date is in 30 days or less
You can use our online tool to cancel up until four working days before your renewal date.
You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date.
Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
My renewal date is more than 30 days away
You can cancel your renewal by speaking to one of ourlive chat team. This link will take you to our live chat page. If we're available to chat, you'll see a green 'chat now' button in the bottom right of the screen. Give it a click and we'll get started.