Brexit and your policy or product

You, us and Brexit

your policy

Let's talk about Brexit and your policies...

Brexit is a changing situation but don't worry, we're keeping a close eye on it. For regular news and updates, keep checking this page. 

We believe that most of our policies won’t be affected by Brexit. But we’ve included more information below to help you get started.

If you live in the UK

If you have a protection, savings or retirement policy or an equity release loan and live permanently in the UK...

We don’t believe your policy (and the service you receive from us) will be affected by Brexit. 

However, it’s important to remember where your policy includes investments of any nature, they carry a risk and values can go down as well as up. Political uncertainty (as well as other factors) can impact how your investment performs. You should speak to your financial adviser if you’re worried about the impact of Brexit on any policies you have with us.

If you live or plan to move to an EU country

If you have a protection, savings or retirement policy or an equity release loan and have moved, or plan on moving to an EU country

A small number of our customers with a protection, savings or retirement policy live within the European Union / European Economic Area or might plan to move there in the future. Our policy for all customers living overseas is for them to have a UK bank account to pay premiums and receive policy proceeds in Sterling. Our Equity Release loans are only available to UK resident borrowers who are occupying their property in England, Scotland or Wales.

The outcome of the UK leaving the EU, and the precise impact, is still unknown. If we have an EU address for you, you should have received a letter from us early 2019. The letter explained that we don't believe Brexit will affect your policy and we are monitoring the situation closely, planning for all potential outcomes.

We appreciate these are uncertain times, but it’s important to speak to a financial adviser before making any decisions about your policy (including taking out new policies in the future).

Further information

We’ll continue to update this page as the position on Brexit develops, so please check back for further information. 

The Government has launched a portal which provides information for both individuals and businesses on preparing for Brexit. 

If you want to talk to us about your policy then please call your usual servicing line on 0800 0223 833 or +441202559767 from abroad and we’ll direct you to the right team.

Line is open 8.30am to 6.30pm Monday to Friday. For TextDirect first dial: 18001.

We will record and/or monitor calls for training and audit purposes.