Brexit and your policy or product

You, us and Brexit

your policy

Let's talk about Brexit and your policies...

The UK officially left the EU on 31 January 2020. The UK has entered into a transitional period, and negotiations will continue until the end of 2020.

In the meantime, whether you live here in the UK or in an EU country, here’s a quick update when it comes to certain LV= policies:

  • Policy conditions and benefits have not changed.
  • We’ll continue to run LV= from our offices in the UK.
  • We’ll still communicate with our members and customers in the same way as we do now.  
  • We remain a member of the Financial Services Compensation Scheme which protects consumers, wherever they live, against the failure of any UK authorised financial services business. More information can be found on the Financial Services Compensation Scheme (FSCS) website.

If you live in the UK

If you have a protection, savings or retirement policy or an equity release loan and live permanently in the UK...

We don’t believe your policy or the service you receive from us will be impacted by Brexit. 

If you have an investment with LV= it’s always important to remember that risks are involved in any investment, and values can go up as well as down. Political uncertainty can lead to market volatility and these things can affect the way investments perform. 

Speak to your financial adviser if you want to discuss any concerns. 

If you live or plan to move to an EU country

If you have a protection, savings or retirement policy or an equity release loan and have moved, or plan on moving to an EU country

A small number of our 1.3 million members and customers live in the European Union / European Economic Area or might be thinking about doing so. 

Our policy is that if you plan to live overseas temporarily or permanently, you should maintain a UK bank account, so that we can exchange any money between us in Sterling. As long as this is the case we are very happy to continue looking after you and any policies you have with us.

Our equity release loans are only available to UK resident borrowers who are occupying their property in England, Scotland or Wales. 

As negotiations continue with the EU, we’ll continue to monitor the situation and will be in touch with any policyholders who live in the EU if anything directly impacts their relationship with us. 


Further information

For queries or more information...

You can check out the Government website which provides information for people and businesses.

If you want to talk to us about your policy then please call your usual servicing line on 0800 0223 833 or +441202559767 from abroad and we’ll direct you to the right team.

Line is open 8.30am to 6.30pm Monday to Friday. For TextDirect first dial: 18001.

We will record and/or monitor calls for training and audit purposes.