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What to do when your car breaks down

Essential breakdown tips for staying safe when your car conks out

2 minutes

Breaking down is a pain at any time, but can be quite dangerous and daunting if you're on a busy road or motorway. Our essential breakdown tips can help you stay safe.

  • If you're heading off on a long journey, or even doing the daily commute, a few simple checks before you leave can save you from the breakdown blues
  • If you think your car is about to stop, try to find a safe place to pull over. On a dual carriageway this can be a layby or on a motorway, a service station
  • Some basic essentials can make a bad breakdown situation much more bearable

Breaking down is a pain, but can be quite daunting if you're on a busy road or motorway

Before you set off

Like the Scouts say – be prepared. If you're heading off on a long journey, or even doing the daily commute, a few simple checks before you leave can save you from the breakdown blues.

  • Check fuel levels. Lack of fuel is one of the most common causes of breakdown.
  • Is your battery charged? Repeated short journeys can flatten a battery.
  • Are your tyres properly inflated? Flat and worn tyres can be dangerous.
  • Check screen wash. Essential for year-round safe motoring.

Keep a copy of your breakdown cover documents in your glove compartment, or save your breakdown provider's emergency number so you have it in the case of an emergency.


Stay calm

Thankfully, catastrophic and sudden breakdowns are rare. Your car will usually give you some indication that it's not happy. Listen out for unusual sounds; keep an eye on dashboard warning lights and don't ignore that loud beep that warns you you're about to run out of fuel or electricity.

Try to stay calm and keep others in the car calm as well. If you act erratically, other motorists won't be able to anticipate your actions and you could cause an accident.

Your breakdown professional will be with you as soon as they can. With LV= Britannia Rescue, you should only need to wait for about 50 minutes*.
Your car will usually give you some indication that it's not happy.

Stay safe

If you think your car is about to stop, try to find a safe place to pull over. On a dual carriageway or on a motorway, this could be a layby or hard shoulder.

If the car grinds to a halt before you reach a safe place, try to bring it to a halt as far away from the main flow of traffic as possible. Pull off the road if you can on an A or B road and pull on to the hard shoulder on a motorway. Turn your tyres to the left so the car can't roll in to the passing traffic.

If you're on a smart motorway and there's no hard shoulder, stop in the emergency refuge area or pull over off the road if you can.

If you stop on the carriageway and you can't move the car off the road, put your hazard lights on straightaway, stay in the car with your seatbelt on and call 999.

Never try to mend the car at the side of the road. Call your breakdown service and leave it to the professionals.



Be visible

Put on the car's hazard lights, and its side lights if conditions are gloomy. If you're not in a safe place, such as a layby or service station, you'll need to leave the car.

On a busy road, in poor weather and in the dark it's difficult for other drivers to see you when you get out of the car, so be sure to wear a hi-vis jacket.

If you have a warning triangle, place it at least 45m behind your car. This gives other drivers a heads up that there's a hazard ahead. Don't place a warning triangle on the motorway – it's too dangerous.

When you stop on a motorway hard shoulder, everyone will need to get out of the car and stand behind the safety barrier, well away from the broken down car. Ideally, they should all be wearing hi-vis jackets.
When you stop on a motorway hard shoulder, everyone will need to get out of the car and stand behind the safety barrier.

Call for help

With a motorway breakdown, there are markers on the side of the road that indicate the nearest emergency phone.

You can walk along the hard shoulder to the nearest phone or you can call your breakdown service for help. You need to know where you are, so the markers on the motorway can help pinpoint your location.

With breakdowns on other roads, try to remember the last turn off, or check your phone's GPS for your location.

If you feel unsafe in the area you've broken down, tell your breakdown cover provider. They can give you advice about what to do and will often prioritise people who are stuck in unsafe situations.



Essential kit

Some basic essentials can make a bad breakdown situation much more bearable. Our breakdown equipment checklist outlines what to carry in your boot in case of breakdowns.

*Average response time of 49.30 mins. 87.93% of customers were able to complete their journey, based on 130,242 jobs from Agent Performance Review Report. Dec '17 - May '18