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Video guide on what to do if your car breaks down

Watch our video on what you should do if your car breaks down

LV= Britannia Rescue

A guide to what to do if your car breaks down

If your vehicle lets you down, we'll be there for you. If you're insured with LV=, we've put together a short video guide about what to do in the event of a breakdown.

  • If possible, try to pull over to the hard shoulder or as far left or as away from the road as possible. Switch on your hazard lights and, if it's dark or the light is bad, keep your side lights on. If you can't get your vehicle clear of the road only leave you vehicle if you can do so safely.
  • If you cannot safely exit the vehicle and decide to stay in it keep your seat belt on at all times. If you can safely leave your vehicle leave by the passenger door and keep well back from the road on a verge or on the other side of the barrier if there is one. Keep a clear view of the oncoming traffic and don't stand in front of your vehicle.
  • Make a note of your location and the surrounding area and call our 24 hour breakdown line on 0800 929 111 or 01484 435806 from your mobile, a pay phone or a motorway emergency phone when it is safe to do so. Lines open 24 hours a day, 7 days a week. Calls may be recorded

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LV= transcript for video guide to what to do if your car breaks down

Hello, I'm Bailey. If you break down while you're out and about and have breakdown cover with LV=, we'll be there to help you. Today we're going to provide some guidance on what to do in the event of a breakdown.

Firstly, if you do break down, try and pull over to the hard shoulder or as far left and away from the road as possible, provided you can, and it's safe to do so. Switch on your hazard lights and, if it's dark or the light is bad, keep your sidelights on as well.

Sometimes you can't get your vehicle clear of the road. In this case, only leave your vehicle if you can do so safely. If you can't safely exit the vehicle and decide to stay in it, keep your seatbelt on at all times while switching on your hazard and sidelights.

If you can leave your car safely, make sure you use the passenger door making sure you keep well back from the road at all times. Stay on a verge or on the other side of a barrier if there is one. Keep in clear view of the on-coming traffic and don't stand in front of your vehicle.

If you've broken down, please make a note of your location and the surrounding area.

Then, call our 24 hour breakdown line on 0800 929 111 or 01484 435 806 from your mobile or a pay phone when safe to do so.

If you're travelling through Europe, and you have European breakdown cover with us, check out the motoring laws of the country you're travelling to before you travel. Driving legislations and restrictions can differ widely from country to country so it's best to be prepared. For example, if you're travelling through France and you breakdown on a motorway or a road, you should contact the French police by calling from an orange emergency box, or dialling 112 from your mobile.

The French police will then recover your vehicle off the motorway and charge you for the service.

We will reimburse you for these charges on your return to the UK but do note you will have to provide receipts as per the policy conditions. Once you are recovered off the motorway please give us a call for assistance. If you have any more questions please remember we are just a phone call away and we are always happy to help.


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