If you added breakdown cover as an optional extra when you bought your LV= car insurance policy and chose to receive your documents by email, they should be with you within three hours (although occasionally, they may take a little longer). You may need to check your email junk or spam folders. If for any reason your email is returned to us, we'll automatically send your documents to you by post instead.
If you chose to receive your documents by post, they will arrive in five to seven days. If you haven't received your documents within seven days, please call us on 0800 633 5211 to request new documents. Lines open 8am - 8pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday and bank holidays. Calls will be recorded.
If you've only bought breakdown cover from us (perhaps your car is insured with another company?) your documents will be sent by post or email dependant on your preference, email documents will be with you the next working day and posted documents will arrive within five to seven days. If you haven't received your documents within seven working days, please call us on 0800 756 8700 to request new documents.
8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday
Calls will be recorded. For Text Phone:dial 18001 first.