Breakdown customers
If you've broken down now
How to call for breakdown recovery – and what to do if your car breaks down
What you need to know about LV= breakdown cover..
In light of the impact that coronavirus (COVID-19) is having globally, we’ve made some changes to how we assist our breakdown customers.
If you need to make a claim, and you or somebody in your vehicle is self-isolating or showing symptoms of coronavirus (COVID-19), please tell us when you call. We’ll let our recovery team know, so they can handle your breakdown in the best way possible and take measures to keep themselves safe.
We’ll continue to offer breakdown recovery in Europe wherever possible. However, government actions such as border closures may affect our service.
You can continue to contact us in the normal way if you need to make a claim. Thank you for your understanding during these exceptional circumstances.
Broken down now?
Call our 24-hour breakdown line0800 929 111
From Europe
+44 (0)1484 435806
For Text Phone first dial 18001
Calls will be recorded
Existing Customers
Have the following information ready:
- Your policy number and the phone number you're calling from
- Exact details of where you are
- If you have personal cover and are not in your nominated vehicle you'll need the make, model and registration number of the vehicle you are driving or travelling in
Safety first
If you break down on a UK motorway
- Pull onto the hard shoulder as far to the left as you can and switch on your hazard warning lights
- Use one of the emergency phones located along the hard shoulder – this will help us locate you
- If you can't get to the hard shoulder only leave your vehicle if everyone can safely get clear of the carriageway. Whilst you are in the vehicle, keep your seatbelt on
- Don't try and place any warning device on the carriageway
- Leave all pets in the vehicle
- Exit the vehicle as safely as possible and stand to the rear of the vehicle behind a barrier or up an embankment if there is one
When our breakdown professional arrives
- They will do everything they can to get you on your way but please remember they are only authorised to provide the service you have paid for and agreed with us.
- They will ask you to pay for any parts and we are not responsible for costs you arrange without authorisation from us.
- When they have dealt with your breakdown they may ask you to sign an advice note. They'll return this to us so we can monitor our service standards.
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