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Breakdown customers

If you've broken down now

How to call for breakdown recovery – and what to do if your car breaks down

Safety first

If you break down on a UK motorway

  • Pull onto the hard shoulder as far to the left as you can and switch on your hazard warning lights
  • Use one of the emergency phones located along the hard shoulder – this will help us locate you
  • If you can't get to the hard shoulder only leave your vehicle if everyone can safely get clear of the carriageway. Whilst you are in the vehicle, keep your seatbelt on
  • Don't try and place any warning device on the carriageway
  • Leave all pets in the vehicle
  • Exit the vehicle as safely as possible and stand to the rear of the vehicle behind a barrier or up an embankment if there is one

When our breakdown professional arrives

View video transcript

AWARDS and recognition

Breakdown cover that just works

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