Breakdown customers

If you've broken down now

How to call for breakdown recovery – and what to do if your car breaks down

What you need to know about LV= breakdown cover..

In light of the impact that coronavirus (COVID-19) is having globally, we’ve made some changes to how we assist our breakdown customers.

If you need to make a claim, and you or somebody in your vehicle is self-isolating or showing symptoms of coronavirus (COVID-19), please tell us when you call. We’ll let our recovery team know, so they can handle your breakdown in the best way possible and take measures to keep themselves safe.

We’ll continue to offer breakdown recovery in Europe wherever possible. However, government actions such as border closures may affect our service.

You can continue to contact us in the normal way if you need to make a claim. Thank you for your understanding during these exceptional circumstances.

Broken down now?

Call our 24-hour breakdown line0800 929 111

From Europe

+44 (0)1484 435806

For Text Phone first dial 18001

Calls will be recorded

Existing Customers

Have the following information ready:

Your policy number and the phone number you're calling from
Exact details of where you are
If you have personal cover and are not in your nominated vehicle you'll need the make, model and registration number of the vehicle you are driving or travelling in

Safety first

If you break down on a UK motorway

Pull onto the hard shoulder as far to the left as you can and switch on your hazard warning lights
Use one of the emergency phones located along the hard shoulder – this will help us locate you
If you can't get to the hard shoulder only leave your vehicle if everyone can safely get clear of the carriageway. Whilst you are in the vehicle, keep your seatbelt on
Don't try and place any warning device on the carriageway
Leave all pets in the vehicle
Exit the vehicle as safely as possible and stand to the rear of the vehicle behind a barrier or up an embankment if there is one

View video transcript

Hello, I'm Bailey. If you break down while you're out and about and have breakdown cover with LV=, we'll be there to help you. Today we're going to provide some guidance on what to do in the event of a breakdown.

Firstly, if you do break down, try and pull over to the hard shoulder or as far left and away from the road as possible, provided you can, and it's safe to do so. Switch on your hazard lights and, if it's dark or the light is bad, keep your sidelights on as well.

Sometimes you can't get your vehicle clear of the road. In this case, only leave your vehicle if you can do so safely. If you can't safely exit the vehicle and decide to stay in it, keep your seatbelt on at all times while switching on your hazard and sidelights.

If you can leave your car safely, make sure you use the passenger door making sure you keep well back from the road at all times. Stay on a verge or on the other side of a barrier if there is one. Keep in clear view of the on-coming traffic and don't stand in front of your vehicle.

If you've broken down, please make a note of your location and the surrounding area.

Then, call our 24 hour breakdown line on 0800 929 111 or 01484 435 806 from your mobile or a pay phone when safe to do so.

If you're travelling through Europe, and you have European breakdown cover with us, check out the motoring laws of the country you're travelling to before you travel. Driving legislations and restrictions can differ widely from country to country so it's best to be prepared. For example, if you're travelling through France and you breakdown on a motorway or a road, you should contact the French police by calling from an orange emergency box, or dialling 112 from your mobile.

The French police will then recover your vehicle off the motorway and charge you for the service.

We will reimburse you for these charges on your return to the UK but do note you will have to provide receipts as per the policy conditions. Once you are recovered off the motorway please give us a call for assistance. If you have any more questions please remember we are just a phone call away and we are always happy to help.

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