Flat tyre

Breakdown customers

If you've broken down now

How to call for breakdown recovery – and what to do if your car breaks down

What you need to know about LV= breakdown cover..

Icon of a breakdown van towing a broken down car to a gas station
If you need to make a claim, and you or somebody in your vehicle is self-isolating or showing symptoms of coronavirus (COVID-19), please tell us when you call or fill in our online form. We’ll let our recovery team know, so they can handle your breakdown in the best way possible and take measures to keep themselves safe. 
We’ll continue to offer breakdown recovery in Europe wherever possible. However, government actions such as border closures may affect our service. 
You can continue to contact us in the normal way if you need to make a claim. Thank you for your understanding during these exceptional circumstances.

Safety first

If you break down on a UK motorway

Icon of a car
  • Pull onto the hard shoulder as far to the left as you can and switch on your hazard warning lights
  • Use one of the emergency phones located along the hard shoulder – this will help us locate you
  • If you can't get to the hard shoulder only leave your vehicle if everyone can safely get clear of the carriageway. Whilst you are in the vehicle, keep your seatbelt on
  • Don't try and place any warning device on the carriageway
  • Leave all pets in the vehicle
  • Exit the vehicle as safely as possible and stand to the rear of the vehicle behind a barrier or up an embankment if there is one

What to do if you breakdown video 

At LV=, we know life isn’t always straight forward. Having cover with us means if your car breaks down, we’re always here to help. Watch our video to find out everything you need to know if you do break down.

View video transcript

AWARDS and recognition

Breakdown cover that just works

  • 5 Star rated by Defaqto for our UK Recovery & Home Assist and UK & European Assist cover
  • LV= breakdown cover rated 4.9 out of 5 based on 103 customer reviews independently verified by Feefo
    Correct as of 15 February 2023