Flat tyre

Breakdown customers

If you've broken down now

How to call for breakdown recovery – and what to do if your car breaks down

Safety first

If you break down on a UK motorway

Icon of a car
  • Pull onto the hard shoulder as far to the left as you can and switch on your hazard warning lights
  • Use one of the emergency phones located along the hard shoulder – this will help us locate you
  • If you can't get to the hard shoulder only leave your vehicle if everyone can safely get clear of the carriageway. Whilst you are in the vehicle, keep your seatbelt on
  • Don't try and place any warning device on the carriageway
  • Leave all pets in the vehicle
  • Exit the vehicle as safely as possible and stand to the rear of the vehicle behind a barrier or up an embankment if there is one

What to do if you breakdown video 

At LV=, we know life isn’t always straight forward. Having cover with us means if your car breaks down, we’re always here to help. Watch our video to find out everything you need to know if you do break down.

View video transcript

AWARDS and recognition

Breakdown cover that just works

  • 5 Star rated by Defaqto for our UK Recovery & Home Assist and UK & European Assist breakdown cover
  • We're ranking at 4.4/5 by Trustpilot.
    Correct as of 19 March 2024