Breakdown customers

If you've broken down now

How to call for breakdown recovery – and what to do if your car breaks down

What you need to know about LV= breakdown cover..

Icon of a breakdown van towing a broken down car to a gas station

In light of the impact that coronavirus (COVID-19) is having globally, we’ve made some changes to how we assist our breakdown customers.

If you need to make a claim, and you or somebody in your vehicle is self-isolating or showing symptoms of coronavirus (COVID-19), please tell us when you call or fill in our online form. We’ll let our recovery team know, so they can handle your breakdown in the best way possible and take measures to keep themselves safe.

We’ll continue to offer breakdown recovery in Europe wherever possible. However, government actions such as border closures may affect our service.

You can continue to contact us in the normal way if you need to make a claim. Thank you for your understanding during these exceptional circumstances.

Broken down now?

Call our 24-hour breakdown line0800 929 111

From Europe

+44 (0)1484 435806

For Text Phone first dial 18001

Calls will be recorded

If you have a flat battery, flat tyre or your brakes have locked or seized then please fill in our online form and one of our LV= Britannia Rescue breakdown specialists will come and help.

Existing Customers

Have the following information ready:

Your policy number and the phone number you're calling from
Exact details of where you are
If you have personal cover and are not in your nominated vehicle you'll need the make, model and registration number of the vehicle you are driving or travelling in

Safety first

If you break down on a UK motorway

Pull onto the hard shoulder as far to the left as you can and switch on your hazard warning lights
Use one of the emergency phones located along the hard shoulder – this will help us locate you
If you can't get to the hard shoulder only leave your vehicle if everyone can safely get clear of the carriageway. Whilst you are in the vehicle, keep your seatbelt on
Don't try and place any warning device on the carriageway
Leave all pets in the vehicle
Exit the vehicle as safely as possible and stand to the rear of the vehicle behind a barrier or up an embankment if there is one

At LV=, we know life isn’t always straight forward. Having cover with us means if your car breaks down, we’re always here to help. Watch our video to find out everything you need to know if you do break down.

View video transcript

At LV=, we know life isn’t always straight forward. Having cover with us means if your car breaks down, we’re always here to help.

Our lines are open 24 hours a day, seven days a week, so no matter where you are, you’ll have peace of mind that we’ll help you get back on the road.

If you breakdown, the first thing you need to do is pull over to the hard shoulder, or as far left and away from the road as possible, as long it’s safe to do so.

Switch on your hazard lights and, if it’s dark, keep your sidelights on as well.

If you can leave your car safely, make sure you use the passenger door to keep well back from the road and any moving traffic.

Stay on the verge or on the other side of a barrier if there is one. Keep a clear view of the on-coming traffic and never stand in front of your vehicle.

Sometimes you can’t get your vehicle clear of the road. In this case, only leave your vehicle if it’s safe to. If you can’t safely exit the vehicle.

Keep your seatbelt on at all times while switching on your hazard and sidelights.

Once you’re in a safe place, make a note of your location and the surrounding areas and call our 24-hour breakdown line on 0800 929 111 or 01484 435 806.

You may want to consider downloading the what3words app, so that if you do breakdown, you can use it to give us your precise location.

If you’re travelling through Europe, and have European breakdown cover with us, make sure you check out the motoring laws of the country you’re travelling to before you start your journey.

Driving legislations and restrictions can differ widely from country to country, so it’s best to be prepared.

Any charges you encounter that are covered by your breakdown policy, will be reimbursed to you, by us on your return to the UK. = Remember to keep all receipts, as we’ll need these to reimburse you.

You should always check your tyres, lights and oil, especially before going on a long journey.

Want to know more? Go direct to LV.com

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