Need some help? Well, that's what we're here for!

Just let us know what you need a hand with and we'll take it from there.
Contact & help
Flat tyre

Breakdown customers

If you've broken down now

How to call for breakdown recovery – and what to do if your car breaks down

What you need to know about LV= breakdown cover..

In light of the impact that coronavirus (COVID-19) is having globally, we’ve made some changes to how we assist our breakdown customers. 
 
If you need to make a claim, and you or somebody in your vehicle is self-isolating or showing symptoms of coronavirus (COVID-19), please tell us when you call. We’ll let our recovery team know, so they can handle your breakdown in the best way possible and take measures to keep themselves safe. 
 
We’ll continue to offer breakdown recovery in Europe wherever possible. However, government actions such as border closures may affect our service. 
 
You can continue to contact us in the normal way if you need to make a claim. Thank you for your understanding during these exceptional circumstances.
Safety first

If you break down on a UK motorway

  • Pull onto the hard shoulder as far to the left as you can and switch on your hazard warning lights
  • Use one of the emergency phones located along the hard shoulder – this will help us locate you
  • If you can't get to the hard shoulder only leave your vehicle if everyone can safely get clear of the carriageway. Whilst you are in the vehicle, keep your seatbelt on
  • Don't try and place any warning device on the carriageway
  • Leave all pets in the vehicle
  • Exit the vehicle as safely as possible and stand to the rear of the vehicle behind a barrier or up an embankment if there is one

When our breakdown professional arrives

View video transcript

AWARDS and recognition

Breakdown cover that just works

  • 5 Star rated by Defaqto for our UK Recovery & Home Assist and UK & European Assist cover
  • Proud to be the UK's most recommended insurer