9am - 5pm Monday to Friday, 9am - 5pm Saturday and Bank Holidays, 10am - 4pm Sunday
For Text Phone first dial 18001
We've updated our opening hours to make sure we're here for you during the busy summer period
Existing Customers
Already a customer? Great, how can we help you?
EUROPEAN ASSIST COVER
We’ll make sure you and your passengers can continue your journey safely
- We'll do whatever we can to fix your vehicle at the roadside
- We'll offer you overnight accommodation or a hire car if repairs can't be completed in time for your return journey
- We'll even get your vehicle back to the UK
Cover Features
Why choose LV= Britannia Rescue UK & European Assist?
- 24/7 English-speaking breakdown assistance from our UK call centre
- Roadside assistance and recovery to a local place of repair in Europe and a national recovery in the UK
- We'll arrange repatriation of your vehicle back to the UK if it’s not fixed in time for your return journey
- Alternative travel arrangements if you break down before your trip or when in Europe
European Breakdown
Here’s what you need to know before you head off on your roadtrip
- If you break down on the motorway or at a motorway service station in France, you’ll have to call for help from the orange SOS box on the side of the road, or 112 from your mobile.
- Recovery agents may not speak English, so customers are advised to call the assistance service if there is any translation required.
- Make sure you travel with your driver's licence and also the V5 of the vehicle, as most garages will ask for both of these.
- Only very minor repairs will be carried out at the roadside in Europe.
- It is illegal in France and some other European countries (Germany for one) to change just one tyre on an axle of a vehicle; both tyres on one axle need to be changed.
Existing Customers
If you’re an existing customer, you can add breakdown cover to your LV= car insurance
- Call us on 0800 633 5211 to add our breakdown cover to your existing LV= car cover at any time. It’s a match made in heaven (like tea and biscuits)
- If you don't already have car insurance with us, but want to benefit from this perfect match, you can get a car insurance quote today and add breakdown cover
FREQUENTLY ASKED QUESTIONS
Got a question about our breakdown insurance?
Policy documents
Want a little more info? Take a read of the policy document
You can get this and other documents from us in Braille, large print or audio by contacting us.