Coronavirus and your breakdown cover...

What you need to know about LV= breakdown cover...

If you breakdown, you can still get in touch with us the usual way. Due to the ongoing effects of coronavirus (COVID-19) our wait times on the phone and at roadside are a little longer than usual. If you breakdown at home and you have a second vehicle, please consider using this if possible.
 
If you or somebody in your vehicle is self-isolating or showing symptoms of coronavirus (COVID-19), please tell us when you call. We’ll let our recovery team know, so they can get you up and running in the best way possible while keeping themselves, and you safe. Please also remember to keep a distance of two metres when our agents come out to you, to maintain social distances during this challenging time.
 
Please see our FAQ's below where we may cover any questions you have. In the meantime, stay safe and please bear with us while we do all we can to support out customers and employees.
 

How will coronavirus (COVID-19) affect your MOT?

A person checking a car battery. In view is the rest of the car engine

The government has announced that vehicle owners will be granted a 6 month exemption from MOT testing from the 30 March 2020, which means you’ll be able to continue travelling to work if you’re a key worker, or to shop for necessities.

All cars, vans and motorcycles which are due an MOT test will be exempt from needing a test must still be kept in a roadworthy condition, and garages will remain open for essential repair work. Drivers can be prosecuted if driving unsafe vehicles. We will take this exemption into account, however MOT tests that were due before 30th March 2020 will be considered on a case-by-case basis.

It’s your responsibility to ensure that your vehicle is roadworthy and not driven in an unsafe condition, and we may not be able to cover you if you’re in an accident due to poor maintenance of the car. For more information on this, you can keep up to date at GOV.uk 

 

Have a browse through our articles to see how coronavirus (COVID-19) could affect you if you breakdown, and how to keep your car running while it's not being used

Breakdown cover FAQs

Can I still get roadside assistance?
Yes, we’re still here to help. Our rescuers are working within Government safety guidelines to keep you and them safe and protected if you should break down. 
What if my vehicle needs an MOT while I’m advised to stay at home?

All cars, vans and motorcycles needing an MOT during this challenging time will be exempt from needing a test from 30 March 2020 for 6 months. Vehicles which fall under this category can still be used for essential use but it's worth noting that drivers will still be prosecuted for driving an unsafe vehicle.

 
What if myself or someone I’m with is unwell when we call?
When you call, please tell us if you or anyone you’re with is unwell so we can take the necessary precautions when helping you. When we arrive, please keep a safe distance of at least two metres away.
 
Will you still offer breakdown recovery in Europe?

We’ll continue to offer breakdown recovery in Europe wherever possible. However, government actions such as border closures may affect our service. If you’re thinking of driving to Europe, please check The Foreign & Commonwealth Office website first.

Want to know more? Visit our dedicated coronavirus hub to find out what we're doing to help our customers

Our coronavirus hub