Insurance FAQs

How can I make a breakdown cover complaint?

To make a complaint you can call us on 0330 678 5223
Lines are open Monday to Fri 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holidays 9am - 5pm.
For Text Phone first dial: 18001. Calls will be recorded.

To write to us please address your letter to: The Quality Manager, Britannia Rescue, Folly Hall Mills, St Thomas Road, Huddersfield, West Yorkshire HD1 3LT.

Alternatively, email: [email protected]. When contacting us, please make sure you quote your policy or claim number.

A copy of our internal complaints procedure is available on request.

If we can't resolve your complaint, you may refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter. The address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567 (free for people phoning from a ‘fixed line’, for example, a landline at home) or 0300 123 9123 (free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02).

Email: [email protected] For more information please visit

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