- Meet Archie, the English springer spaniel, and his owners who had to make a tough decision
- LV= pet claims team were on hand to help Archie in his time of need
- Despite having a major operation, Archie still has a spring in his step
The start of Archie's story
Eighteen months ago, Mr and Mrs Furness were worried about their dog, Archie, when he developed a hole in one of his front paw pads. No matter what, the hole wouldn't heal. Mr Furness decided to take Archie to the vet, who thought that it was possible that a seed had got into the paw.
The vet scheduled surgery – but on the day, they couldn't find anything inside Archie's paw, so decided that the best course of action was to sew the hole up.
However, after his operation, the wound continued to open and would not heal.
The vet referred Archie to a specialist consultant, Patrick Ridge at Ridge referrals in Dawlish Water, who said that they would have to amputate his toe, as it refused to heal.
As a matter of course, Patrick took a small sample of Archie's paw tissue to be sent away for tests after the operation.
The results of Archie's tests
A few weeks later, Archie's test results came back from the lab. It was the worst news any dog owner could get – Archie had cancer.
The vet advised Mr and Mrs Furness that as Archie had already been treated to have his toe amputated, there was a chance that the cancer could come back.
Mr Furness called LV= to see if his Premier Pet Insurance would cover Archie for more treatment and was assured that if the cancer did come back, then Archie would be covered.
Unfortunately, about 6 months ago that's exactly what happened; the cancer presented itself as another hole in Archie's paw.
After taking him back to the consultant, Mr and Mrs Furness were given two options: either Archie's whole leg could be amputated as he was a young dog and he would be able to cope; or, Archie could be referred to Dr. Noel Fitzpatrick, aka "The Super Vet", to see if there was the possibility to have a prosthetic limb fitted.
Whilst Mr and Mrs Furness wanted to do anything and everything they could for Archie, the worry of spiralling vet fees is always a concern for pet owners.
Mr Furness called LV= again to ask for pre-authorisation of the claim. Our team emailed a form to him immediately to get the vet to complete and start our pet claims process.
As The Super Vet is a considerable distance from Mr Furness' home, they organised a telephone consultation with a nurse, who explained that there were considerable risks with the operation and that Archie would have to be kept quiet and they would not be able to visit him for 5 weeks
After further discussions with Patrick Ridge, Mr and Mrs Furness decided the right thing to do for their beloved Archie was to go ahead with amputation, which was covered by his LV= Premier Pet Policy.
Archie had his operation 4 weeks ago and is already running around and going up and down stairs. He is learning to use his front paw and positioning the weight in the middle. His recovery has been truly remarkable.
"I'm delighted that Archie is doing so well after his operation. LV= made the whole process really easy. One of the key things you expect from your insurance company is that if you ring, your call is answered straightaway. That was exactly the case with LV="
"The care that you showed and the way you dealt with us proves that LV= wants to make the claims process as easy as possible for the customer."
We'd like to wish Archie a speedy recovery and look forward to hearing about his adventures.