LV= uses cookies to give you the best experience online and to provide anonymised, aggregated site usage data. You can find out what cookies we use and how you can disable them in our Cookie Policy. By continuing to use our website, you agree to our use of cookies in accordance with our cookie policy unless you have disabled them.

skip to main content

We care passionately about helping people protect their livelihoods and things they love, and we hope it shows in the way we work with you and your clients

Working with LV=

Legal advice

The legal world can often seem daunting and confusing, not to mention expensive if your client needs to speak to a solicitor. But with the LV= Health and Wellbeing line, your client can speak to our team of fully qualified solicitors and legal executives, without the associated costs.

Key benefits

The team will be able to advise your client on a range of legal matters, including:

  • All areas of UK law, including Scottish and Irish legislation (which is different to English and Welsh law)
  • Our team of solicitors can offer practical advice on general law, property-related issues, will and probate, matrimonial conflicts, as well as employment and family legislation. Typically, a family lawyer will only specialise in one or two areas of law, so the helpline can also complement any existing support already in place.
  • The average ‘charge-out’ rate for a solicitor can be anything from £180-£250ph, but members can speak to a solicitor via the LV= Health and Wellbeing line at no cost, and at a time convenient with them
  • Ultimately, everyone will need legal advice at some point in their lives, and members can get it for free with LV=

How does this benefit me?

You can be confident you’re recommending a quality proposition and that LV= will be there for your client when they need it most. What’s more, you’ll be giving them something tangible for their premium that they can start using straightaway.

All members can use this service at any time - not just at the point of a claim (for protection customers).

Siobhan’s story - Holiday nightmare

(Picture posed by a model)

This story is a real example of how our customer Siobhan, benefited from the legal advice line (part of the LV= health and wellbeing line).

Siobhan turned up at the airport with ten friends all set for a week of fun but was left devastated when she was told that their flight had changed without any notice. And to make it even worse, the holiday company told her she was not entitled to any compensation.

She called the LV= health and wellbeing line and was told by a solicitor that she did have a case to pursue.

Over the next 18 months Siobhan called the health and wellbeing line approximately 40 times, often calling at 7am and after 10pm.

“Being busy at work all day meant l had little time to resolve this in normal working hours. Using the health and wellbeing line meant l could call anytime and get expert advice. Being able to do this at no cost, knowing there is no hidden agenda and that I can be at home with all the paperwork to hand, gave me the confidence to fight my claim”.

The legal experts helped Siobhan prepare her case for the small claims court. “I would have given up a long time ago if I hadn’t had the support and expertise of the health and wellbeing line. The holiday company is large and l would have felt out of my depth trying to tackle this all by myself.

I went to court in April 2013 and the travel company sent a legal representative. But the information that the legal team helped me put together won the case and the travel company was ordered to pay 100% of my claim for compensation. The LV= health and wellbeing line is priceless and I’m so thankful that l took my policy with LV=. I would never have gone to court without them; the legal costs alone would have outweighed my case had I been paying for this service. What a fabulous free service”.

Siobhan, Leamington spa, June 2013,

FPP (Life, critical illness and income protection since 2010)

Find out more

Member Care Line

0800 876 6166

TextDirect 18001 0800 876 6166

Option 1: Counselling or a medical expert
Option 2: Legal advice
Option 3: Member support fund

Available to members, this phone line is open 24 hours a day, 7 days a week.

Small heart icon

Protect what your client loves

We have a range of protection products to give your client a well-rounded portfolio.

View our protection products

Small calendar icon

Supporting your client's retirement

Our retirement plans provide flexibility for your clients' needs now and in the future.

View our retirement products

Small pile of money icon

Flexible Guarantee Bond Series 3

Potential for capital growth over the longer term with ongoing flexibility and guarantee options.

More on the Flexible Guarantee Bond Series 3

Small trophy icon


Find out more about the awards we've won for the products and the service we provide.

Find out more about the awards we've won

LV=, County Gates, Bournemouth, BH1 2NF, UK