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Working with LV=

Health and medical matters

The services from the Member Care Line provide your client with access to confidential help and advice on many issues relating to their general health and wellbeing. This service is provided by a team of qualified nurses, who also have access to doctors where required.

Your client can discuss health and lifestyle issues, medical symptoms and worries with a sympathetic professional.

The Member Care Line provides guidance and information on the following:

  • Medical Advice
  • Parental or Childcare
  • Elderly Care
  • Health and Lifestyle advice
  • Pre-travel advice

See examples of the type of support available

  • General medical advice, support and clinical guidance.
  • Hospital procedures, including preparations for tests and X-rays.
  • Patient pre and post treatment advice - do's and don'ts.
  • Medications for all medical and surgical conditions.
  • The rights of a patient and their family.
  • Location of specialist practitioners, hospitals and consultants.
  • The right questions to ask a doctor/consultant/hospital.
  • Details of local and national help and support groups.
  • The do's and don'ts of finding appropriate childcare.
  • Baby and child development.
  • Finding paediatric specialists in the local area.
  • Medical advice and guidance on all aspects of child illness and healthcare.
  • Information on a range of professional welfare organisations and societies related to parenting and children including teenage issues such as anorexia, drugs and alcohol, communication and dyslexia.
  • The do's and don'ts of finding appropriate care facilities, e.g. nursing homes, residential homes, hospices or home care.
  • The impact of the ageing process, common conditions and illnesses of old age.
  • Typical caring issues, e.g. disability aids, respite care, lifting, pressure sores.
  • Information and advice on a range of professional welfare organisations and societies who specialise in services and advice for the older generation.
  • Information on illnesses, conditions, tests and treatments.
  • Advice on a range of medical conditions such as allergies, high/low blood pressure, and how to deal with minor injuries or locating specialist consultants.
  • Practical advice on weight-loss and safe ways to diet, stop smoking, reducing alcohol intake, and exercising.
  • Advice on orthopaedic, musculoskeletal injuries and their treatment and assist with locating physiotherapists, orthopaedic specialists, osteopaths or podiatrists.
  • Provide support and reassurance e.g. if visiting a high risk country or zone.
  • Single source of reference for travel enquiries such as 'is a visa required?', 'what inoculations do I need?'

Member Care Line

0800 876 6166

TextDirect 18001 0800 876 6166

Option 1: Counselling or a medical expert
Option 2: Legal advice

Open 24 hours a day, 7 days a week*.

* Calls requiring a medical expert can only be taken from 9am - 5pm on weekdays. Any calls outside this time will be given a call back the following day during opening hours.

Option 3: Member support fund

9am-5pm on weekdays.

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Protect what your client loves

We have a range of protection products to give your client a well-rounded portfolio.

View our protection products

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Supporting your client's retirement

Our retirement plans provide flexibility for your clients' needs now and in the future.

View our retirement products

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Flexible Guarantee Bond Series 3

Potential for capital growth over the longer term with ongoing flexibility and guarantee options.

More on the Flexible Guarantee Bond Series 3

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Find out more about the awards we've won for the products and the service we provide.

Find out more about the awards we've won

Liverpool Victoria Financial Services Limited, registered in England with registration number 12383237. County Gates, Bournemouth, BH1 2NF, UK