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We care passionately about helping people protect their livelihoods and things they love, and we hope it shows in the way we work with you and your clients

Working with LV=

Health advice

Your client will have access to a team of medical professionals around the clock, with no limit on how many times they use it.

Key benefits

Your client and their family will be able to speak to our team of qualified doctors and nurses, who can offer practical help on anything they’re worried about, including:

  • If your client’s been diagnosed with a specific illness or injury, our medical experts can advise them on what to expect. GPs and consultants don’t always have the time to explain everything in detail, so the helpline can be used to explore diagnosed conditions further
  • The team running the helpline can supply supportive literature, and provide details of local hospitals and treatment centres
  • The helpline can supplement out of hours GP services, as your client will be able to speak to a nurse as soon as they need to, even if it’s outside normal working hours
  • Your client can also use the helpline for expert lifestyle and nutritional advice

More on how we can support health and medical issues

How does this benefit me?

You can be confident you’re recommending a quality proposition and that LV= will be there for your client when they need it most. What’s more, you’ll be giving them something tangible for their premium that they can start using straightaway.

All members can use this service at any time - not just at the point of a claim (for protection customers).

Steven and Jack's story - child illness

Steven and Jack

This is simply an example to show just one of the ways the LV= Health and Wellbeing line could be used.

At around 10:30pm Saturday evening, Steven’s six-year-old son Jack came into his room to say he wasn’t feeling well. He had a raised temperature and felt sick. It was late and the family’s GP didn’t have an out of hours service available over the weekend.

Steven remembered the helpline he had access to as part of his LV= policy, so rang it. He was put through to a nurse straightaway who gave him practical advice on how to reduce Jack’s temperature and manage the sickness. The nurse advised him to go to A&E if he saw any deterioration in Jack’s health. Luckily, Jack’s temperature reduced and he was well again by the morning.


Find out more

Member Care Line

0800 876 6166

TextDirect 18001 0800 876 6166

Option 1: Counselling or a medical expert
Option 2: Legal advice
Option 3: Member support fund

Available to members, this phone line is open 24 hours a day, 7 days a week.

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Protect what your client loves

We have a range of protection products to give your client a well-rounded portfolio.

View our protection products

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Supporting your client's retirement

Our retirement plans provide flexibility for your clients' needs now and in the future.

View our retirement products

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Flexible Guarantee Bond Series 3

Potential for capital growth over the longer term with ongoing flexibility and guarantee options.

More on the Flexible Guarantee Bond Series 3

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Awards

Find out more about the awards we've won for the products and the service we provide.

Find out more about the awards we've won

FOR UK FINANCIAL ADVISERS ONLY
LV=, County Gates, Bournemouth, BH1 2NF, UK