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Supporting your clients' health with enhanced LV= Doctor Services

LV= Doctor Services

Second opinion

If your client or their children have been diagnosed with a medical condition and they’ve had the results, they may still have questions around their diagnosis and the course of treatment recommended.

Our Second Opinion service is there to review a diagnosis, help clarify any unanswered questions and to help your clients understand the treatment options available. It may not mean that their diagnosis is changed, but it could help to provide reassurance that the initial diagnosis is right.

An expert specialist is specially selected for the consultation and will be chosen to best match the client’s diagnosis or medical condition.

This service is also available to everyone at claim, as long as your client holds a current personal or business protection policy with LV=.

How does it work?

If your client has access to LV= Doctor Services, they can select the Second Opinion service via the app. If your client is using the service following a protection claim, they will be given the telephone number to contact the support team at Square Health at the point of claim.

Before a consultation is confirmed, a full review of your client’s diagnoses or medical condition is required. The review will need your client to request their medical records from their GP and any specialists seen to date. Square Health can guide your client on how to do this and there may sometimes be a charge, depending on the GP surgery.

Once all the medical records are received by Square Health, your client will be offered a video or face-to-face consultation, normally within seven working days.

Why use the Second Opinion service?

  • Confirm a diagnosis – once their medical information has been reviewed, a diagnosis will be confirmed, with guidance and advice on the treatment options available.
  • Includes mental health - it’s likely the specialist will recommend a follow up face-to-face consultation with a specialist or consultant, to best treat the diagnosis and in your client's local area.
  • Reassurance – the advice and guidance can help to answer any outstanding questions, or provide reassurance that your client may have.

Top treatment areas:

  • Cancer
  • Heart and Cardio-vascular
  • Hip complaints
  • Knee complaints
  • Mental health

LV=, County Gates, Bournemouth, BH1 2NF, UK