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Supporting your clients' health with enhanced LV= Doctor Services

LV= Doctor Services

Important notice

At the moment LV= Doctors Services are unable to offer assistance or advice relating to the coronavirus. For information and advice you can visit

Confidential, expert medical advice

When it comes to your client’s health, we know they want the best and as the UK healthcare system continues to change and our lives get even busier, the need for quality, convenient medical services has never been greater.

We want to add further value to your clients’ policy with us, and to your recommendations. That’s why all new clients will get access to LV= Doctor Services at no extra cost, giving them fast and convenient access to expert medical services.

We’ve recently added three additional services for your clients to benefit from, including Remote Physiotherapy and Remote Psychological Services as well as offering discounted health MOTs. These new services will also be available to clients who can already access LV= Doctors Services.

LV= Doctor Services is included for new clients with the following products:

LV= Doctor Services gives your client or the insured employee access to five expert medical services in one app, as well as discounted health MOTs which can be arranged by calling Square Health. All they have to do is download the LV= Doctor Services app to their smartphone or call 0333 577 7105 to get quick and convenient access to a leading network of over 5,000 UK doctors and specialists whatever their medical concern, wherever your clients are.

LV= Doctor Services is a confidential service powered by Square Health and medical data will not be shared with LV=.

This service is a non-contractual benefit and can be changed or removed at any time.

What services are available?

Remote GP
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24/7 access to a UK doctor to talk through any health or medical concerns by video or phone consultation up to five times a year.

Prescription Services
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Get a private prescription without the need for your client to visit their local GP.

Second Opinion
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Check a diagnosis and get advice on treatment options with a UK medical specialist by video or face to face consultation.

Remote Physiotherapy
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Get five free sessions with a trained UK physiotherapist and receive a bespoke treatment plan through video consultations.

Remote Psychological Services
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Get access to five free sessions of mental health support including counselling and cognitive behavioural therapy from a network of highly trained therapists.

Discount health MOTs
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Benefit from 25% off health MOTs - a service that provides an assessment of overall health, identifying any health risks and areas of improvement.

Your clients' children up to age 16 are covered for the Remote GP, Prescription Services and Second Opinion services, where your client is the parental guardian.

Why LV= Doctor Services

As the UK healthcare system continues to change and our life expectancy continues to be on the increase, LV= Doctor Services puts your clients in control and helps to keep them healthy for longer.

What's in it for you and your clients?

For you
  • Demonstrates the value of your advice
  • Help you to justify your product recommendations
  • Supports your clients beyond the product with access to expert medical services
  • Help build long term relationships
For your clients
  • The services are confidential
  • Simple to use – one app, five services
  • Easy access to leading medical experts
  • Convenient to book an appointment from home, whilst at work, or on holiday
  • UK based health professionals
  • Benefit from discounted health MOTs
  • Your clients children up to age 16 are covered for the Remote GP, Prescription Services and Second Opinion services, where your client is the parental guardian.

These services will justify the value of your advice and product recommendations as we include the services in the contract at no added cost.

How to use the LV= Doctor Services

It’s really easy for your clients to keep a check on their own health, as well as their children’s (up to age 16) with LV= Doctor Services:

  • Simple to use - one app, five services downloadable to a smartphone device
  • Easy access – to a leading network of over 5,000 UK health and medical professionals and specialists
  • Serious illness or everyday health concern – get expert, confidential medical advice for whatever your clients are concerned about
  • Convenient – your client can see a doctor or specialist from the comfort of their home, at work, or whilst away on holiday, without the waiting room
  • No added cost – included with all personal protection policies bought through an independent financial adviser for all new customers
  • Access to discounted health MOT's via our LV= Square Health advice line
  • Appointments available for the other five services are between Monday to Friday 8am to 7pm and Saturdays 9am to 1pm (excluding bank holidays).

Watch our short video on how to use the Doctor Services app

About our partner, Square Health

Square Health logo

Founded by practising doctors, Square Health provides expert medical services using the latest online technology. With one of the largest networks of over 5,000 UK medical professionals, including doctors and healthcare specialists. Each Square Health practitioner is highly trained and experienced, as well as being registered with the General Medical Council (GMC). They are all based in the UK. Square Health is also registered with the Care Quality Commission (CQC) and also follows the National Institute for Health and Care Excellence (NICE) guidelines.

Liverpool Victoria Financial Services Limited, registered in England with registration number 12383237. County Gates, Bournemouth, BH1 2NF, UK