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Our specialised team dealing with your high-value clients

Large Case Team

Reasons to choose LV= for your high-value business

We like to think we stand out from the crowd by offering you and your high-value clients a unique, dedicated service.

  • Our multi-skilled team of experienced specialists will manage all your high-value cases (for personal and business protection) from start to finish.
  • We try our best to reply to your enquiries within one day.
  • Our ‘First Contact Resolution’ principle enables us to resolve your new business queries directly, rather than passing you around different departments.
  • Our market leading medical and financial underwriting limits, meaning a simpler process for you and your client.
  • Our unique online tele-interview booking system means your client (or you) can choose a convenient time slot.
  • We don’t routinely ask for third party signatures on our financial questionnaire for cover under £3.5m for life insurance and £1.5m for critical illness cover.
  • We’re one of the only providers to offer a true ‘one policy’ Gift Inter Vivos product, saving you time, and making it simpler for your client with only one application throughout the life of the policy.
  • Our simple to use calculators to support you in demonstrating the need for insurance and recommending the right level of cover.
  • We pay claims and in 2019 we paid 94%* of all new individual protection claims.
  • And of course, all cases submitted online qualify for an additional 10% Lautro commission rate.

*The 94% figure includes whole of life products which are no longer available, including some products which were non-underwritten.

0800 678 1902

TextDirect: first dial 18001

9.00am to 4:30pm Monday - Friday

We will record and/or monitor calls for training and audit purposes.


  1. A Guide To Writing High-Value Cases with LV=
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We offer a range of protection plans to suit your client's needs.

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Protection toolkit

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Find out more about our Protection Toolkit

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Working with LV=

What you can expect when you work with us.

More about working with LV=

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Business Protection Specialist team

Providing a fast track application process and underwriting support.

Meet our Business Protection Specialist team

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LV=, County Gates, Bournemouth, BH1 2NF, UK